Customer Service Call Center Representative
Resume:
MARY KONDAVEETI
********@*****.***
Objective
Aiming to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers and rewarding career paths with diverse opportunities for professional development.
Skills
●Ability to strategically assess and solve customer needs based on business needs.
●High attention to detail and accuracy
●Passionate about Customer Service
●Ability to multitask in a fast-paced environment.
●Highly disciplined, with excellent time management & organizational skills
●Strong technology skills and interest
Computer Skills
Electronic mail, Word Processing Software, Spreadsheet Software, Database Software, Internet browsers.
Education
Master’s Degree in Computer Science
Professional Experience
Airliners
Call Centre Representative May 2023 to Present
Job Responsibilities
●Assisting all customers with existing bookings with any requirements they have by providing the best service experience for our customers, both internal and external.
● Provide customers with any information required prior to travel.
● Handling inquiries via phone, email, and web chat with top-notch service, using skills to identify client needs and showcase the best options.
●Building trusting relationships with customers and understanding their needs.
●Meeting sales and service targets, support both inbound and outbound initiatives.
Teleperformance
Call Centre Representative Feb 2022 to March 2023
Job Responsibilities
●Connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand by providing expert financial solutions.
●Sharing knowledge by introducing customers to Scotia mobile/ online banking applications and assisting them to better manage their banking needs.
●Offering appropriate solutions that create high customer satisfaction.
●Identify the needs of the business and personalize the product towards the related business.
●Answer to the queries of the customers into the system, focussing on one call resolution.
Bell Canada
Call Centre Representative Jan 2011 to March 2012
Job Responsibilities
●Supporting customers with product and service information, placing, and fulfilling orders resolving issues and cultivating customer relationships.
●Provide prompt, effective and courteous first level support to existing and potential clients via email and phone.
●Provide sales information including pricing, plan, and upgrade options.
Contact this candidate