Executive Account Manager & Sales Leader
Resume:
CHRISTOPHER J. YOUNG
******@*****.***
OBJECTIVE
Dynamic Sales professional and Entrepreneur with a proven track record in business ownership, customer service, and strategic leadership. Seeking opportunities to leverage my skills and experiences for business growth and success.
EXPERIENCE
PROFESSIONAL SUMMARY
Results-driven Sales and Account Management professional with extensive experience in business development, client retention, relationship management, and revenue growth. Proven ability to build and manage high-value client portfolios, develop strategic sales initiatives, and drive customer engagement. Skilled in prospecting, account acquisition, contract negotiations, CRM management, and delivering exceptional customer experiences that increase loyalty and profitability.
PROFESSIONAL EXPERIENCE
Executive Account Manager / Executive Casino Host
Horseshoe Indianapolis (formerly Indiana Grand Casino)
October 2024 – May 2026
Developed and managed a portfolio valued at over $1.5 million in annual revenue.
Generated new business through strategic outbound prospecting, cold calling, networking, and relationship-building initiatives.
Built long-term relationships with high-value clients, resulting in increased retention and customer loyalty.
Analyzed customer behavior and spending trends to identify growth opportunities and maximize revenue.
Designed and managed VIP loyalty programs for top-tier clients, enhancing engagement and customer satisfaction.
Collaborated cross-functionally with marketing, operations, and leadership teams to execute promotional campaigns and customer acquisition strategies.
Consistently exceeded client service expectations through proactive account management and personalized solutions.
Executive Account Manager / Executive Casino Host
Indiana Grand Casino
September 2019 – March 2023
Established and grew a client portfolio from zero to more than $1.5 million in managed business value.
Conducted outbound sales efforts through cold and warm lead generation strategies.
Identified opportunities to increase client engagement, retention, and revenue through customized promotional offerings.
Developed trusted relationships with high-value customers and key stakeholders.
Monitored account performance and customer activity to drive strategic business decisions.
Assisted in planning and executing customer appreciation events and promotional campaigns.
VIP Service Representative
Indiana Grand Casino
November 2017 – September 2019
Delivered premium customer service to high-value clients and loyalty program members.
Built strong customer relationships through proactive engagement and personalized service.
Educated customers on promotions, rewards programs, and service offerings.
Supported customer retention initiatives by identifying client needs and providing tailored solutions.
Guest Service Representative
Indiana Grand Casino
August 2017 – November 2017
Acquired new loyalty program members through consultative customer interactions.
Promoted rewards programs and company offerings to increase customer participation.
Resolved customer concerns while maintaining high satisfaction levels.
Served as a key point of contact for customer inquiries and account support.
Barback
Indiana Grand Casino
March 2023 – May 2024
Supported high-volume service operations while maintaining inventory accuracy and operational efficiency.
Coordinated with multiple departments to ensure seamless customer experiences.
Demonstrated strong organizational skills, teamwork, and attention to detail in a fast-paced environment.
Busser
Winner’s Circle Restaurant – Indiana Grand Casino
October 2016 – August 2017
Supported daily restaurant operations while delivering exceptional customer service.
Assisted with inventory management, stocking, and operational readiness.
Contributed to positive guest experiences through efficient service and team collaboration.
CORE COMPETENCIES
Account Management
Client Relationship Management
Business Development
Sales Strategy
Customer Retention
Revenue Growth
Lead Generation
Prospecting & Cold Calling
CRM Systems
Client Acquisition
Negotiation & Closing
Strategic Planning
Customer Success
Cross-Functional Collaboration
Loyalty & Retention Programs
Relationship Building
EDUCATION
Rushville Consolidated High School – Diploma
AWARDS AND ACKNOWLEDGEMENTS
Legend Club Award Recipient: Caesars Entertainment – Executive Host
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