Human Resources Benefits & Wellness Lead

ROSSMARY DOUGLAS

Margate, FL +1-954-***-**** *********.**@*****.*** Bilingual: English/Spanish

PROFESSIONAL SUMMARY

Benefits & HR Operations Manager with 15+ years of experience administering employee benefits programs for multi-site and remote workforces of 500+ employees in healthcare, pharmaceutical, and hospitality environments. Subject-matter expert in open enrollment management, HRIS configuration, vendor and carrier negotiations, and benefits compliance under ACA, ERISA, COBRA, HIPAA, and FMLA. Track record of automating benefits processes, reducing administrative errors, and partnering with HR, payroll, finance, and executive leadership to deliver cost-effective, employee-focused benefits solutions.

CORE COMPETENCIES

Benefits Administration Open Enrollment Management ACA/ERISA/COBRA/HIPAA Compliance FMLA & Leave of Absence (LOA) Coordination HSA/FSA/401(k) Operations Medicare & Medicaid Processing HRIS Configuration & Integration (ADP Workforce Now, SAP, SuccessFactors, PeopleSoft) Benefits Payroll Reconciliation Vendor & Carrier Relations Employee Wellness Programs Data Analysis & Reporting Cross-Functional Collaboration.

PROFESSIONAL EXPERIENCE

Lupin Research Coral Springs, FL Aug 2022 – Apr 2026

Benefits & Wellness Lead

Managed administration and continuous improvement of employee benefits programs for 500+ employees across multiple locations, ensuring compliance, accuracy, and engagement.

•Administered medical, dental, vision, disability, life, and voluntary benefits programs for a multi-site workforce.

•Led annual open enrollment, including HRIS configuration, employee communications, and enrollment support within ADP Workforce Now.

•Automated HSA/FSA employee and employer contribution integration within ADP, eliminating manual processing and reducing system errors.

•Coordinated FMLA, LOA, and disability cases; administered COBRA and supported ACA compliance reporting, including 1095-C review.

•Led comprehensive benefits audits including eligibility, payroll deductions, carrier invoices, and vendor file reconciliations to ensure compliance, billing accuracy and process efficiency.

•Launched 3 new voluntary benefits programs and wellness/financial education initiatives to promote benefits awareness well-being and financial literacy.

•Partnered with HR to coordinate employee engagement initiatives, including recognition programs, team-building activities, and company-sponsored events to strengthen morale and workplace culture.

US Installations Group Boca Raton, FL Jul 2021 – Feb 2022

HR Recruiter

Supported recruitment operations across 32 South Florida and US locations, managing high-volume hiring and onboarding compliance.

•Managed 32 weekly job postings, candidate screening, interviews, and hiring manager scheduling.

•Processed background checks, business licenses, and regulatory documentation for contractor onboarding.

•Coordinated approximately 400 onboarding processes in compliance with company and state requirements.

Consolidated Insurance Group Deerfield Beach, FL Sep 2018 – May 2021

Director of Accounts

Managed a portfolio of employer accounts, providing benefits consulting, plan design strategy, and carrier negotiations for mid-to-large organizations.

•Served as primary advisor to HR leaders, CFOs, and executive teams on plan performance and renewal strategy.

•Processed new hire enrollments for health, dental, vision, life and disability plans; administered COBRA for key accounts.

•Resolved benefits claims and eligibility issues; provided regulatory guidance on HIPAA, ERISA, ACA, Section 125, HSA, HRA, FSA, and FMLA.

Aventura Insurance Group Aventura, FL Sep 2011 – Sep 2018

Account Manager

•Supported benefits consulting for individual and group health, dental, vision, disability, and life insurance plans.

•Prepared renewal proposals and benefits comparison reports; analyzed plan performance and assisted HR leaders with open enrollment meetings.

EARLIER CAREER HISTORY

Account Manager, Consolidated Insurance Group (2009–2011) Human Resources Manager, Morgan Electric Southeast Human Resources Generalist, Hill York Service Corporation Benefits Specialist, Sun Cruz Casinos Assistant Manager & HR Specialist, Westfields Marriott.

EDUCATION & CERTIFICATIONS

Bachelor of Science, Business Administration, Minor in Human Resources Management — University of Phoenix.

Certifications: Foundations of Leadership (Marriott Business School), Business Etiquette, Customer Service Foundations, Cybersecurity at Work, Inclusive Mindset.

TECHNICAL SKILLS

ADP Workforce Now, SAP, SuccessFactors, PeopleSoft, Salesforce, Microsoft Excel, HRIS Configuration.

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