Remote Customer Service & Sales Support

Wendy Spicer

931-***-**** - ************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Customer service professional looking for a remote position on a team in a growing company. Previous customer service team member who is skilled at developing processes that increase productivity through clear and simple procedures. Experienced in communicating clearly and timely with customers and team members. Extensive experience training co workers to excel in their position resulting in high customer satisfaction.

SKILLS

Business Central Google Office Suite

Customer Relations Organizational skills

Interpersonal Communication Skills Monday/Slack platforms PROFESSIONAL EXPERIENCE

WHOLESALE OPERATIONS SUPPORT

Groove Life Dec 2022 – Dec 2024

● Managed and optimized wholesale account relationships, ensuring seamless order processing and documentation accuracy through Business Central and Elastic.

● Delivered exceptional client support, resolving inquiries efficiently within a 24hr service level agreement via email and phone.

● Partnered with cross-functional teams to improve workflows, resulting in enhanced order accuracy and efficiency of service from sales to operations driving costs down while supporting >56% year over year growth.

CUSTOMER SERVICE SPECIALIST

Groove Life Jul 2019 – Dec 2022

● Resolved high-volume customer inquiries with a focus on satisfaction, consistently achieving CSAT (customer satisfaction) scores of 4.85/5 or higher and building customer loyalty.

● Implemented process improvements that reduced response times and elevated service quality across all touchpoints, email, sms, and phones.

● Mentored and coached six new team members. Trained my team of 5 to perform at 4.75 stars

(of 5) within the Stella Connect platform.

● Ensured accurate documentation of customer interactions, utilizing Gladly, Shopify, Shipstation, and Google Suite to drive operational efficiency and streamline cross functional communications

● Analyzed customer service trends to identify recurring issues, proactively suggesting solutions that improved processes and customer experiences.

● Played a pivotal role in expanding and leading a growing team of representatives, enhancing overall team productivity.

Teacher

Saints Classical Academy

August 2025-Present

● Third Grade teacher of Bible, Writing, Math, Science and History two days a week

● Partner with homeschooling families to provide assignments for three days a week

● Singapore Dimensions Math, Literacy Essentials, Elementary Science, Story of the World, IEW Writing and New Testament

Elementary Tutor

iHope Tutoring Center March 2025 - Present

● Work with dyslexic students using the Wilson method to teach reading, comprehension and fluency

● Teach math using Saxon math

● Vocabulary building lessons using Wordly Wise

● Support homeschooling families in education of their student DIRECTOR

New Life Family Co-op July 2018 - May 2020

● Created a new initiative to provide weekly support to 17 local homeschooling families.

● Cultivated strong partnerships with participating families, facilitating open communication channels and aligning diverse interests to bring quality education to students.

● Organized class schedules for parents and students on a weekly basis.

● Skilled in Google Classroom and Schoology.

Teacher

The Summit Academy Aug 2013 - May 2015

● Implemented innovative teaching methods leading to improvements in student performance and engagement levels.

● Worked closely with fellow educators to develop cross-curricular projects, enhancing student’s interdisciplinary understanding

● Provided individualized support to students addressing diverse learning needs and promoting inclusive classroom environment.

● Maintained open communication with parents through Schoology and Google emails. EDUCATION

Frostburg State University

Masters of Education in Curriculum and Instruction Graduate Assistant in the Children’s Literature Centre Frostburg State University

Bachelor of Science in Elementary Education

COMMUNITY SERVICE

SHAPE COMMUNITY GROUP - Administration Team

Served on the leadership team of the local homeschool support group for 350+ families in the area. Responsible for organizing and coordinating various yearly events for the organization.

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