Customer Service & Payroll Operations Specialist
Resume:
COURTNEY JACKSO
Ft. Worth, *****
******************@*****.***
Professional Summary
Dynamic customer service professional with over 9 years of experience in managing high-volume telephone interactions and call center operations. Demonstrated expertise in evaluating calls, resolving inquiries, and performing data entry with precision. Adept at delivering structured feedback and optimizing communication processes, ready to support AI model training in a remote, asynchronous environment.
Work Experience
Customer Service Representative
CBRE-Greenville, TX
February 2023 to Present
• Maintained a high level of professionalism and clear communication when assisting customers via phone and email.
• Conducted regular follow-up calls to ensure customer issues were fully resolved and satisfaction maintained.
• Identified and suggested improvements in customer service processes, enhancing response time and accuracy.
• Developed strong customer relationships by providing accurate information and support for repeat business.
Payroll Coordinator
Khols Distribution Center
January 2021 to December 2022
• Verified and submitted timekeeping information, ensuring accurate and efficient payroll processing and data entry.
• Performed calculations for overtime, vacation, and sick hours, maintaining precise records for payroll databases.
• Completed bi-weekly payroll for employees, demonstrating strong organizational and clerical skills.
• Reduced payroll errors by auditing employee timecards and addressing discrepancies promptly.
• Maintained compliance with regulations by staying updated on labor laws and tax codes. HR Associate
JC Penny Distribution
April 2018 to January 2021
• Prepared paperwork and schedules for new-hire onboarding, coordinating with departments for a seamless process.
• Handled administrative tasks for onboarding, orientations, and exit interviews, including data entry and audits for accuracy.
• Provided HR advisory services on employee relations, absence, and organizational change matters.
• Corresponded with insurance brokers and managed benefits-related documentation.
• Input time and attendance into payroll software and served as primary backup for payroll processing. Technical Denials Management Specialist II
Ut Southwestern Medical Center-Dallas, TX
June 2015 to April 2018
• Contacted payers and patients via phone, website, and correspondence to resolve outstanding account issues.
• Performed payment validation and ensured proper reimbursement using internal and external resources.
• Reviewed, researched, and appealed denied claims, documenting actions for clarity and compliance.
• Gathered additional information from customers to resolve account balances and updated records accordingly.
• Interpreted contracts and regulations to ensure accurate reimbursement and collection. Patient Financial Services Representative Lead
Ut Southwestern Medical Center-Dallas, TX
January 2011 to June 2015
• Obtained, verified, and updated demographic, financial, and insurance information during registration processes.
• Reviewed patient accounts for financial status and identified non-funded or under-funded patients.
• Educated patients about financial liabilities and applied compliant collection techniques.
• Performed cash reconciliation and secured payment entry in adherence to policies.
• Ensured accurate and timely billing and documented actions for departmental review.
• Provided guidance to staff on collecting accurate information from patients. Auto Claims Adjuster
Genpact-Dallas, TX
January 2009 to January 2011
• Served as first point of contact for insured clients calling to file insurance claims, gathering essential information.
• Analyzed and addressed escalated claims, resolving issues efficiently and maintaining detailed records.
• Worked productively in a fast-paced environment to process high volumes of claims.
• Researched and analyzed complex claims, determining next steps and updating claim status for team reference.
Education
Human Resources Development (Bachelor of Science)
Texas A & M University-Commerce-Commerce, TX
Present
Criminal Justice (Associate's degree)
Sam Houston State University-Houston, TX
August 2007
High school diploma
Duncanville High School-Duncanville, TX
May 2004
Some college
Skills
• Call center experience
• Phone customer support
• Customer service
• Typing
• Data entry
• Microsoft Office
• Multi-line phone systems
• Order inquiry handling
• Customer inquiry handling
• Technical troubleshooting support
• Attention to detail
• Documentation review
• Record keeping
• Customer support
• Clear verbal communication
Links
https://bold.pro/my/courtney-jackson-250*********/304r Certifications and Licenses
Driver's License
Non-CDL Class C
Certified Recovery Specialist
Securities Industry Essentials
Contact this candidate