Bilingual Customer Success & Program Manager

NANCY ARRIETA

El Paso, Texas 915-***-**** **********@*****.***

CUSTOMER SUCCESS • PROGRAM MANAGEMENT •

COMMUNITY ENGAGEMENT • BILINGUAL LEADERSHIP

Award-winning bilingual professional recognized for exceptional service, leadership, stakeholder engagement, and program coordination. Honored as Campus Employee of the Year and District Employee of the Year Runner-Up. Experienced managing high-volume caseloads, coordinating complex initiatives, building trust with diverse populations, and delivering outstanding customer experiences. Fluent in English and Spanish with a proven ability to communicate effectively, solve problems, and support organizational goals.

KEY STRENGTHS

Customer Success • Relationship Management • Public Engagement • Administrative Operations • Program Coordination • Bilingual Communication • Data Management • Training & Presentations • Problem Solving • Stakeholder Relations • Microsoft Office Suite • Team Collaboration • Community Outreach • Process Improvement

CAREER HIGHLIGHTS

• Campus Employee of the Year (2026)

• District Employee of the Year Runner-Up (2026)

• Managed services and communications for 320+ students and families

• Facilitated family engagement initiatives and large-scale informational events

• Supported military-connected families while living overseas in Okinawa, Japan PROFESSIONAL EXPERIENCE

Bilingual LPAC Aide Canutillo ISD 2025–2026

Served as the primary liaison for more than 320 students and families. Coordinated communications, maintained compliance records, facilitated meetings, resolved concerns, and supported district-wide initiatives while ensuring exceptional service and confidentiality. Academic Tutor Canutillo ISD 2021–2025

Built strong relationships with students, parents, and staff. Developed support plans, tracked outcomes, communicated progress, and contributed to campus-wide improvement efforts. Demonstrative Teacher North Carolina Cyber Academy 2021 Delivered virtual instruction and support while adapting to technology platforms and maintaining strong engagement with students and families.

SPED Paraeducator Seaman School District 2015–2017 Supported educational operations, student achievement, and collaborative initiatives in a fast-paced school environment.

Teacher Aide DoDEA, Okinawa, Japan 2012–2015

Supported military-connected students and families while assisting instructional staff and maintaining organized classroom operations.

EDUCATION

Bachelor of Arts in Interdisciplinary Studies K–8, Western Governors University ADDITIONAL QUALIFICATIONS

Fluent in English and Spanish • Valid Texas Driver's License • Microsoft Word, Excel, Outlook, Google Workspace • Public Speaking • Event Coordination • Data Tracking & Reporting • Customer Service Excellence

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