Customer Service Call Center Associate

EDMUND GARY

Bowie, Maryland *****

301-***-**** - *.****@****.***

PROFESSIONAL SUMMARY

Dedicated customer service professional with strong call handling and complaint

resolution skills. Proven ability to enhance patient satisfaction through effective

problem-solving and follow-up techniques.

SKILLS

• Goal oriented • Complaint handling

• Follow-up skills • Call handling

• CRM software • Customer service

• Problem-solving skills • Resolving issues

• Call center customer service • Inbound phone calls

WORK HISTORY

12/2020 to Current Contact Center Associate

Medstar Health – Columbia, MD

• Provided exceptional customer service by addressing inquiries and resolving issues

promptly.

• Managed high-volume calls, ensuring timely responses to patient concerns and

requests.

• Collaborated with healthcare teams to facilitate accurate appointment scheduling.

• Streamlined call handling processes, enhancing overall efficiency in customer

interactions.

08/2016 to 12/2020 Call Center Representative

Righttime Medical Care – Crofton, MD

• Managed high-volume inbound calls, ensuring timely and accurate information

delivery to patients.

• Resolved customer inquiries and complaints, enhancing overall patient satisfaction

and experience.

• Provided information about urgent care services and locations.

• Collaborated with healthcare teams to streamline communication processes for

improved patient outcomes.

EDUCATION

Bachelor of Arts

: Fine Arts

Bowie State University - Bowie, MD

Contact this candidate