Customer Service & Logistics Dispatch Professional

**THOMAS FLOOD

******@***.*** 727-***-****

PROFESSIONAL SUMMARY

Passionate, detail-oriented customer service and logistics professional with extensive experience managing transportation scheduling, fleet dispatching, and team leadership. Proven track record of optimizing daily operations, ensuring client satisfaction, and navigating high-stress aviation and transit environments efficiently. Open to learning new, challenging ways to improve operations and elevate the client experience. PROFESSIONAL EXPERIENCE

**Reservations & Dispatch Specialist Hy's Limousine – West Haven, CT February 2026 – June 2026

Operations & Dispatching:*Managed daily reservation and dispatch duties utilizing internal company systems and CRM platforms.

Logistics & Scheduling. Strategically assigned and scheduled drivers to company vehicles while monitoring real-time fleet locations.

Client Relations & Pricing: Provided accurate trip pricing quotations to customers, booked travel, and securely processed personal and financial client data.

Leadership & Collaboration: Organized and conducted operational meetings to maintain team alignment and communication.

Technical Proficiency: Leveraged Microsoft Office products, specifically maintaining logs and data utilizing Microsoft Excel.

**Customer Service Professional** Coordinated Transportation Services August 2025 – Present*

Ride Scheduling: Seamlessly coordinate and schedule transit rides for clients and corporate vendors utilizing dedicated phone and computer systems.

Client Relations: Deliver dedicated, high-quality customer service to ensure seamless transportation coordination.

**Station Supervisor** Trego-Dugan Aviation

January 2025 – June 2025

Team Leadership: Led a diverse team of indoor and outdoor associates to ensure safe, punctual, and efficient daily airline operations.

Training & Development: Oversaw employee training programs, delivered constructive performance coaching, and directed operational meetings.

Customer Service: Maintained high brand standards while personally executing core customer service duties.

**Customer Service Agent Avelo Airlines

January 2023 – January 2025

Gate & Counter Operations: Managed ticket counter and boarding gate workflows, processed ticket sales, made public announcements, and coordinated aircraft boarding.

Flight Readiness: Under management instruction, executed strict operational schedules including aircraft cleaning, stocking, and baggage unloading.

EDUCATION

American Public University

Hospitality (2013 – 2017)

Stone Academy– Hamden, CT

Travel and Tourism (1999 – 2000)

CORE SKILLS

Software & Systems: Microsoft Office (Excel, Word), CRM Databases, Logistics & Enterprise Dispatch Systems Logistics & Leadership: Fleet Scheduling, Driver Assignment, Team Management, Coaching & Training Communication & Sales: Public Speaking, Airport Announcements, Client Quotes, Ticket Sales Operational Excellence: High-Speed Typing, Data Entry, Financial Record Integrity, Vendor Relations

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