Customer Service & Administrative Support Professional
Resume:
Carolina Rojas
Weston, FL *****
*************@*****.***
Professional Summary
I aim to use my excellent communication, analytical, and personal skills in a customer service-focused position to help others while gaining knowledge that will allow me to further my career Work Experience
Bilingual Customer Service Representative
Public Partnerships LLC-New Jersey
October 2023 to November 2025
• Worked to provide customer service for inbound and outbound calls, answered questions, and provided basic trouble shooting assistance.
• Provided information about client accounts in the program.
• Handled and resolved customer complaints.
• Maintained a professional and polite telephone manner. Medical Receptionist
First Class OBGYN PA-Weston, FL
July 2022 to September 2022
• Greeted guests and checked them in.
• Scheduled patients appointments.
• Answered phone calls and assisted patients with any issues.
• In charge of ordering some inventory, and made sure all orders were correct.
• Input patient’s information into system.
Administrative Assistant
Arlotta Design Group-Doral, FL
April 2022 to June 2022
• Make sure all project information was in order
• Send out and respond to emails
• Greet clients with hospitality for meetings
• Pick up products required by the firm
• Handle all project information as well as entering the information into the system Customer Service/Medicare Fronter
One Source Health Enrollments-Pembroke Pines, FL
September 2021 to April 2022
• Enter information about clients into the system.
• Help any of our clients that would call with questions.
• Maintain the database for all our clients organized.
• Help any other team members if necessary.
Waitress
Carolina Ale House-Weston, FL
May 2018 to August 2019
• Make sure to greet clients with a positive attitude
• Make sure clients are satisfied with their order
• Maintain a clean section
• Always arrived on time to open the store
• Help any other team members if needed
Receptionist
E & A Auto Sales & Body Shop
May 2017 to April 2018
Utilize MS Office fully in daily tasks and responsibilities
Answer and screen incoming calls
Assist with organization of company functions
Maintain a professional work area
Assisted with purchasing of auto supplies and processed client orders.
Prepare letters and documents for clients
Server
Smokey Bones
November 2015 to June 2017
Taking food and drink orders
Up-selling additional food and beverage products to patrons
Entering each item ordered into restaurant register system
Delivering checks to customers
Customer Service Representative
Education
Computer Engineering (Bachelor of Science)
Florida Atlantic University-Boca Raton, FL
August 2018 to Present
Arts (Associate)
Broward College-Davie, FL
August 2008 to May 2018
Upper secondary education
Skills
• Microsoft Office
• Organizational skills
• Appointment scheduling
• Bilingual
• Internet Explorer (10+ years)
• Customer service
• Learning technology
• Grammar Experience
• Home care
• Typing
• Empathy
• Customer support
• Windows
• Intake
• Writing skills
• CRM software
• Sales
• Office management
• Attention to detail
• Communication skills
• EMR systems
• Med spa experience
• Microsoft Outlook
• Computer operation
• DME
• HIPAA
• Patient referrals
• Account analysis
• Computer skills
• ICD-10
• Documentation review
• Time management
• Administrative experience
• English
• Order processing
• Clerical experience
• Translation
• Help desk
• Accounts receivable
• Medical receptionist
• Microsoft Excel
• Italian
• Customer issue escalation
• Technical support
• Technical Proficiency
• Filing
• Analysis skills
• Medical office experience
• Medical terminology
• Dispatching
• Spanish
• Medical scheduling
• Excel (5 years)
• Microsoft Word
• MS Excel (10+ years)
• Software troubleshooting
• Ethernet
• Productivity software
• Word processing
• C/C++
• Home health
• Insurance verification
• Microsoft Powerpoint
• MS Word (10+ years)
• Phone etiquette
• Negotiation
• organizational skills (10+ years)
• Cash handling
• Epic
• Mobile devices
Languages
• Spanish
• English
Certifications and Licenses
Driver's License
CPR Certification
Food Handler Certification
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