Loss Mitigation & Data-Driven Risk Management

Wayne Scott

***** ******** **** *****, ** Inigoes Md. 20684

Phone 571-***-****

EMAIL: **********@*****.***

LINKEDIN PROFILE: HTTPS://WWW.LINKEDIN.COM/IN/WAYNE-SCOTT-7135A864/ SUMMARY

Results-driven, collaborative mortgage professional with a proven track record of driving customer success and risk management initiatives. Experienced in leading teams, managing complex non-performing loan projects, and delivering innovative solutions in fast-paced and evolving environments. Recognized for quickly grasping industry nuances, applying strategic analysis, and implementing effective practices that enhance operational efficiency. Collaborative leader skilled in stakeholder management, committed to supporting goals through meticulous oversight and strategic thinking. PROFESSIONAL EXPERIENCE

CONVENTUS - SAN FRANCISCO, CA.

(Loss Mitigation/Special Assets Sr. - Remote) Dec 2025 – Present

● Review borrower financials to evaluate hardship situations and eligibility for loss mitigation programs.

● Assist with mortgage modifications, extensions, short sales, and forbearance agreements.

● Communicate with members by phone, email, and letter to collect documentation, explain options, and guide them through the process.

● Stay informed on loss mitigation strategies and compliance standards through ongoing learning and training.

● Maintain compliance with internal policies, investor requirements, and applicable state regulations.

● Work with borrowers that have past the 45-60 delinquency timeframe to craft various resolutions, including refinance alternatives.

● Partner with various Attorney Firms to initiate foreclosure action, including the following of foreclosure timelines.

● Understanding of Judicial and Non-Judicial states and various impacts regarding delinquencies.

● Collaborate with areas in the firm, including Credit to evaluate BPO and Inspection Reports for continuous monetary evaluation of assets.

FREDDIE MAC - MCLEAN, VA

(Talent Acquisition Coordinator - Remote) April 2022– June 2025

● Source, screen, interview and hired qualified candidates using a variety of traditional and emerging recruitment methods, including Linkedin and AI Recruiter.

● Utilized the Workday platform to move candidates through systematic controls, including processing written offers, launching background checks and onboarding. FREDDIE MAC - MCLEAN, VA

(Sr. Loss Mitigation/Mortgage Servicing Coordinator) Dec 2013– April 2022

● Led project planning for the team while collaborating with Directors and VPs across 3 divisions to complete department attestations and facilitate BK training sessions for over 80 participants across 12 departments.

● Conducted default reporting oversight and audits of NPL settlements from 600+ seller/servicers, including high-profile organizations such as Wells Fargo and Chase, ensuring compliance with contractual guidelines and mortgage servicing policies.

● Led weekly calls, prepared meeting agendas, and captured action items with Single Family supporting shared services strategies and improving inter-departmental communication and operational efficiency.

● Decision credit exceptions submitted through Bank institutions for Loan Modifications (Standard, Streamlined, Bankruptcy Cramdown, Flex, and Principal Reduction Mod).

● Handled REO and Liquidation portfolio that includes Short Sales, Deed in Lieu, and Charge Off workouts.

FREDDIE MAC - MCLEAN, VA

(Sr. Mortgage Support 1-800 Representative) Dec 2011– Dec 2013

● 1-800 Support for the Servicing of non-performing/performing loans, which entails Gap Analysis, Project Management, and several other key areas of communication.

● Assisted 40-60 Seller/Servicers daily with questions relating to bulk file transmitions, compensatory fees, edits while reporting, password reset, FHFA questions, loan-level performing data, electronic default information, and other relevant information pertaining to mortgage populations.

● Quickly triaged incoming calls, and escalated communications where necessary, reducing the time to resolution by 18%.

● Maintained up-to-date customer records in CRM while interacting with customers via email, phone, and social media.

LAW FIRM SHAPIRO & BURSON - FAIRFAX, VA

(Sr. Loss Mitigation Specialist) Nov 2008 – Nov 2011

● Analyzed borrower response packages, financial information, tax forms, bank accounts, 401Ks, for loan modifications, forbearance, repayment plans and short sale workouts.

● Knowledge and understanding of the Federal Financial Services Consumer Protection Act and Consumer Compliance Regulations.

● Responded to debt disputes and Qualified Written Responses (QWR), which involved analyzing and vast research of consumer complaints.

EDUCATION & CREDENTIALS

University of Maryland (Eastern Shore Campus)

Major: Business Administration

SKILLS

• Strategic Business Planning &

Execution

• Credit Risk Evaluation

• Salesforce

• BlitzDocs

• Seller/Servicer Communication

• FHFA Initiatives

• Program/Project Management

(Asana Technologies)

• CRM

• Tableau

• Customer Success Tools: MS

Office (Word, Excel,

PowerPoint, Access)

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