Paralegal & Administrative Legal Operations Specialist

RACHAEL PACE

Hamilton, ON

905-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Administrative and paralegal professional with a Juris Doctor and specialized training in tribunal procedures and legal documentation. Experienced supporting high-volume operations while maintaining strict accuracy, confidentiality, and deadline compliance. Proven ability to manage client intake, legal documentation, and cross-functional coordination in fast-paced and remote environments. Trusted to operate independently while supporting legal teams across multiple jurisdictions.

CORE SKILLS

● Legal documentation and case preparation

● Client intake and case file management

● Calendar management and deadline coordination

● Administrative operations and workflow support

● CRM systems (Salesforce) and database management

● Payment processing (Moneris, Helcim)

● Dispute resolution and issue escalation

● Data tracking, reporting, and documentation accuracy

● Confidentiality, compliance, and document control

● Remote collaboration across teams and time zones PROFESSIONAL EXPERIENCE

Customer Service Representative

Skedaddle Humane Wildlife Control, Ancaster, ON

June 2022 – Present

● Manage 50 to 100+ client interactions daily across Canada and the U.S., maintaining consistent service quality in a high-volume environment

● Maintain detailed and accurate client records in Salesforce, ensuring documentation integrity and audit readiness

● Handle sensitive client information with a high level of confidentiality and discretion

● Coordinate time-sensitive scheduling across multiple regions and time zones, ensuring deadlines and service timelines are met

● Resolve billing, service, and scheduling issues through structured problem-solving and clear documentation, reducing escalation rates

● Process payments using Moneris and Helcim with a high level of accuracy and accountability

● Act as a liaison between sales, marketing, and operations teams, ensuring accurate and timely information flow

● Support remote and cross-border operations, collaborating effectively with distributed teams

● Cross-trained across multiple functions, providing administrative coverage where needed without disruption

Paralegal Intern

Corsetti Paralegal, Mississauga, ON

April 2020 – June 2020

● Supported legal file management, document preparation, and client correspondence

● Conducted legal research to assist in case preparation

● Maintained organized and up-to-date records to support active case files

● Assisted in ensuring documentation accuracy and completeness of over 300+ case loads

Paralegal Intern

Sumit Tangri Law Group, Hamilton, ON

November 2019 – March 2020

● Drafted and reviewed legal documents including motions, briefs, and pleadings with a strong focus on accuracy

● Conducted client intake interviews and maintained over 1000 + detailed case files across multiple active matters

● Communicated with clients, opposing counsel, and court staff to track case progress and timelines

● Researched statutes, legal precedents, and case law to support litigation strategy

● Assisted in preparing settlement materials, discovery documentation, and court submissions

● Managed documentation workflows to ensure deadlines and filing requirements were consistently met

Holistic Wellness Counselor

White Flame Candle Company, Hamilton, ON

October 2016 – September 2019

● Built and maintained long-term client relationships through personalized service

● Managed client communications, scheduling, and service recommendations

● Supported daily business operations including sales and inventory EDUCATION

Graduate Certificate, Marketing and Advertising

Mohawk College, Hamilton, ON 2023

Graduate Certificate, Paralegal Studies

Mohawk College, Hamilton, ON 2020

Graduate Certificate, Tribunal Practice and Procedures George Brown College, Toronto, ON 2020

Juris Doctor (J.D.)

Queen’s University, Kingston, ON 2019

KEY ACCOMPLISHMENTS

● Participated in organizing the Ontario Law Enforcement Torch Run for Special Olympics

(2017)

● Helped organize an LGBTQ2+ youth fundraiser (2018) PROJECT EXPERIENCE

● Contributed to advertising campaign development for Vitamin Water Zero Sugar (2021)

● Contributed to advertising campaign development for Ben & Jerry’s Ice Cream (2021) LANGUAGES

● English: Native/Bilingual

● French: Professional Working Proficiency

● Japanese: Native/Bilingual

REFERENCES

Available upon request

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