IT Support Transition with Leadership & Safety
Resume:
Robert Robinson
******.************@*****.***
**** ********** *****, *********, *****, 77539
Objective
Highly motivated and dedicated professional with a robust background in leadership, operations, and safety management, now transitioning into Information Technology. Eager to apply a proven aptitude for technical assistance, meticulous problem-solving, and a commitment to operational excellence to deliver exceptional IT support and contribute to a dynamic and innovative technical environment. Bringing a unique blend of practical experience in system adherence, risk mitigation, and team coordination directly transferable to IT infrastructure and user support roles. Skills
IT & Technical Skills: Technical Assistance, Computer Systems Maintenance, Software Troubleshooting, Network Administration Principles, Internet Security Fundamentals, IT Help Desk Support, System Optimization, Data Management Leadership & Management: Team Leadership, Training & Development, Delegation & Follow- up, Safety Program Management, Operational Planning & Execution, Performance Monitoring, Conflict Resolution, Process Improvement
Operational & Logistical Skills: Regulatory Compliance (OSHA, DOT), Fleet Management, Detailed Inspections & Reporting, Route Optimization, Resource Allocation, Hazard Assessment, Quality Control, Documentation Management Core Competencies: Analytical Problem-Solving, Critical Thinking, Adaptability, Clear Communication, Interpersonal Collaboration, Proactive Initiative, Sound Judgment, Meticulous Attention to Detail, Efficient Time Management, Task Prioritization, Rapid Learning & Skill Acquisition
Experience
Supervisor/ Truck driver Stream Tech Industrial, Pasadena, Texas 02/2025 – Present
Orchestrated comprehensive training programs for all new employees, developing and delivering critical safety protocols and operational procedures, a skill directly transferable to IT system training and user adoption.
Fostered a collaborative and productive work environment, promoting cross-functional communication and teamwork essential for successful project execution and IT service delivery. Consistently enforced rigorous safety and health policies, conducting pre-job hazard assessments and ensuring compliance with Personal Protective Equipment (PPE) requirements, demonstrating a strong adherence to protocols and risk management. Provided critical hands-on job safety instructions to newly hired employees prior to job performance, significantly reducing on-site incidents and improving operational readiness. Managed and enforced strict housekeeping practices and optimized material storage, contributing to a safer, more organized, and efficient worksite. Proactively identified and mitigated operational risks, conducting immediate interventions and thorough investigations of all accidents, demonstrating a systematic approach to problem diagnosis and resolution akin to IT incident management. Ensured completion of equipment pre-trip inspections, maintaining operational readiness and compliance with established standards.
Communicated vital project changes, procedures, and emergency plans to crew members, ensuring team preparedness and adherence to new directives. Truck Driver Evergreen Industrial Services, Texas City, Texas 06/2023 – 11/2023
Operated commercial vehicles in strict adherence to OSHA, DOT, and all local, state, and federal requirements, consistently maintaining a clean and safe vehicle, demonstrating high reliability and adherence to strict protocols.
Executed meticulous pre and post-trip inspections using standard Driver Vehicle Inspection Reports, accurately documenting all issues for corrective review and repair, highlighting attention to detail and systematic checks.
Collaborated effectively with Route Managers to identify and resolve problem or unsafe accounts, contributing to improved route efficiencies and problem-solving. Managed customer tickets for excess yardage removal, ensuring accurate billing and service delivery.
Truck Driver Farmers Copper, Texas City, Texas
02/2022 – 06/2023
Ensured timely and accurate delivery of metal orders to a diverse customer base, demonstrating strong organizational skills and customer service orientation. Coordinated complex logistics to optimize delivery routes and schedules, enhancing customer satisfaction and operational efficiency.
Hands On Trainer USADEBUSK Industrial Services, Deer Park, Texas 01/2020 – 01/2021
Delivered hands-on training to new employees, focusing on critical safety protocols and workplace awareness, ensuring a safe and effective onboarding experience. Dispatcher USADEBUSK Industrial Services, Deer Park, Texas 11/2019 – 01/2020
Efficiently managed employee scheduling by coordinating coverage for incoming job requests, demonstrating strong organizational and resource allocation skills. Communicated upcoming job details and reporting times to personnel, ensuring operational readiness and timely deployment.
Supervisor Evergreen Industrial Services, Texas City 01/2017 – 11/2019
Orchestrated comprehensive training programs for all new employees, developing and delivering critical safety protocols and operational procedures, a skill directly transferable to IT system training and user adoption.
Fostered a collaborative and productive work environment, promoting cross-functional communication and teamwork essential for successful project execution and IT service delivery. Consistently enforced rigorous safety and health policies, conducting pre-job hazard assessments and ensuring compliance with Personal Protective Equipment (PPE) requirements, demonstrating a strong adherence to protocols and risk management. Provided critical hands-on job safety instructions to newly hired employees prior to job performance, significantly reducing on-site incidents and improving operational readiness. Managed and enforced strict housekeeping practices and optimized material storage, contributing to a safer, more organized, and efficient worksite. Proactively identified and mitigated operational risks, conducting immediate interventions and thorough investigations of all accidents, demonstrating a systematic approach to problem diagnosis and resolution akin to IT incident management. Ensured completion of equipment pre-trip inspections, maintaining operational readiness and compliance with established standards.
Communicated vital project changes, procedures, and emergency plans to crew members, ensuring team preparedness and adherence to new directives. Site Manager Evergreen Industrial Services, Texas City, Texas 04/2015 – 01/2017
Directed and implemented comprehensive safety programs at the project level, ensuring strict adherence to OSHA, federal, state, and client regulations, showcasing a strong grasp of compliance and policy enforcement.
Managed the certification process for heavy equipment operators, ensuring only qualified personnel operated machinery, enhancing site safety and operational integrity. Provided thorough job safety instructions to all craft employees, enforcing compliance with safety rules and procedures to prevent violations and maintain high standards. Oversaw the reporting and investigation of all incidents, equipment damage, and injuries, ensuring timely and accurate documentation and corrective action. Ensured the availability and submission of all Material Safety Data Sheets (MSDS) to clients, promoting a safe working environment and regulatory compliance. Supervisor Evergreen Industrial Services, Texas City 06/2014 – 04/2015
Orchestrated comprehensive training programs for all new employees, developing and delivering critical safety protocols and operational procedures, a skill directly transferable to IT system training and user adoption.
Fostered a collaborative and productive work environment, promoting cross-functional communication and teamwork essential for successful project execution and IT service delivery. Consistently enforced rigorous safety and health policies, conducting pre-job hazard assessments and ensuring compliance with Personal Protective Equipment (PPE) requirements, demonstrating a strong adherence to protocols and risk management. Provided critical hands-on job safety instructions to newly hired employees prior to job performance, significantly reducing on-site incidents and improving operational readiness. Managed and enforced strict housekeeping practices and optimized material storage, contributing to a safer, more organized, and efficient worksite. Proactively identified and mitigated operational risks, conducting immediate interventions and thorough investigations of all accidents, demonstrating a systematic approach to problem diagnosis and resolution akin to IT incident management. Ensured completion of equipment pre-trip inspections, maintaining operational readiness and compliance with established standards.
Communicated vital project changes, procedures, and emergency plans to crew members, ensuring team preparedness and adherence to new directives. Supervisor Evergreen Industrial Services, Texas City 01/2017 – 11/2019 & 06/2014 – 04/2015
Orchestrated comprehensive training programs for all new employees, developing and delivering critical safety protocols and operational procedures, a skill directly transferable to IT system training and user adoption.
Fostered a collaborative and productive work environment, promoting cross-functional communication and teamwork essential for successful project execution and IT service delivery. Consistently enforced rigorous safety and health policies, conducting pre-job hazard assessments and ensuring compliance with Personal Protective Equipment (PPE) requirements, demonstrating a strong adherence to protocols and risk management. Provided critical hands-on job safety instructions to newly hired employees prior to job performance, significantly reducing on-site incidents and improving operational readiness. Managed and enforced strict housekeeping practices and optimized material storage, contributing to a safer, more organized, and efficient worksite. Proactively identified and mitigated operational risks, conducting immediate interventions and thorough investigations of all accidents, demonstrating a systematic approach to problem diagnosis and resolution akin to IT incident management. Ensured completion of equipment pre-trip inspections, maintaining operational readiness and compliance with established standards.
Communicated vital project changes, procedures, and emergency plans to crew members, ensuring team preparedness and adherence to new directives. Site Manager Evergreen Industrial Services, Texas City, Texas 04/2015 – 01/2017
Directed and implemented comprehensive safety programs at the project level, ensuring strict adherence to OSHA, federal, state, and client regulations, showcasing a strong grasp of compliance and policy enforcement.
Managed the certification process for heavy equipment operators, ensuring only qualified personnel operated machinery, enhancing site safety and operational integrity. Provided thorough job safety instructions to all craft employees, enforcing compliance with safety rules and procedures to prevent violations and maintain high standards. Oversaw the reporting and investigation of all incidents, equipment damage, and injuries, ensuring timely and accurate documentation and corrective action. Military Service
U.S. Navy — Active Duty
1993 – 1995
Served with distinction in a structured, high-discipline environment, developing strong technical awareness, attention to detail, and teamwork.
Acquired foundational skills in troubleshooting, procedural compliance, and operational readiness.
Honed leadership, adaptability, and resilience—traits essential to both IT and high-performance team environments.
Louisiana Army National Guard — Combat Support Role 1996 – 2002
Provided mission-critical logistical and operational support as a National Guardsman. Gained experience in coordination, safety protocol enforcement, and task execution under pressure.
Balanced service responsibilities with civilian employment, demonstrating time management, dedication, and reliability.
Education
Bachelor of Science in Information Technology, Southern New Hampshire University, Manchester, New Hampshire, United States
Graduated: December 2024
GPA: 3.2
Technical Diploma in Network Administration & Internet Security American College of Technology University, St. Joseph, Missouri, United States Finished 2014
GPA: 3.5
Associates in Nursing Louisiana Technical College, Tallulah, Louisiana, United States Graduated: 2000
GPA: 3.2
Certifications
ISC2 Security Principles (Coursera, 01/2025)
IT Help Desk for Beginners (LinkedIn Learning, 01/2025) Class B CDL Driver
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