Customer Service and Chat Support Specialist

LaJoya Noble

McDonough, GA ***** +1-815-***-**** ******.**@*****.***

Professional Summary

Strong interpersonal skills with many years customer service experience. Not afraid of challenges, diversity, multi-tasking or self-management.

Work Experience

Customer Service- Chat Support

Cigna Insurance Companies Bloomfield, CT

May 2023 to November 2025

Worked on a dedicated team for client JP Morgan Chase handling inbound chats for dental, medical and financial (FSA, HSA) accounts.

Trained and worked as an internet support specialist - as needed. Troubleshooting issues with the myCigna website, assisting with technical issues that occurred on the site for the client. Facilitated members with pre-enrollment, claims submissions and processing Customer Service Associate

ALDI Batavia, IL

July 2022 to December 2022

Call center agent- handled inbound and outbound follow up calls for inquiries from customers Email Support Specialist- responded to emails from customers in regards to transactions errors, receipt request, product availability, customs complaints

Live Chat Specialist- engaged in live chats with customers for store inquiries, warranty info, refunds, returns, product availability,

Handled 200+ live chats, calls and emails weekly

Customer Service Agent

Allied Benefit Systems Chicago, IL

August 2016 to May 2019

Work from home customer service agent handling inbound calls for pharmacy and FSA accounts for medical insurance• Performed data entry for customer information

• Managed client records

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Responded to claim inquiries

• Handled online orders and credit card transactions Night Counselor

Indian Oaks Academy Manteno, IL

August 2015 to August 2016

• Overnight counselor for girls group home

• Oversee the residents functions of daily living (ie. making sure hygiene is done properly, rooms are clean, ready for school)

• Report on any positive/negative changes to staff with the ultimate goal of residents moving out on their own Customer Service Representative

Aqua America, Inc. Kankakee, IL

November 2014 to April 2015

• Answering inbound calls in regards to water utility services

• Taking payments for continued service

• Setting up payment arrangements for customers

Customer Service Associate

Cigna Bourbonnais, IL

October 2011 to June 2014

• Taking inbound calls for medical insurance

• Handling flex spending accounts, health savings account, etc.

• Sending medical and pharmacy claims back for reprocessing Education

Nursing (Certificate)

Kankakee Community College Kankakee, IL

May 2003 to October 2003

Biological Science (None)

University of Illinois at Chicago Chicago, IL

August 2001 to December 2002

Honors Program (High school or equivalent)

Kankakee High School Kankakee, IL

August 1997 to May 2001

Skills

Microsoft Teams Google Workspace Siebel Managing teams in a customer support role - Largest customer support team managed (11-15 team members) Individual consumer customer service Billing issue inquiries Email customer support Customer support - Customer support experience (More than 20 years) Call center experience Technical troubleshooting support Knowledge management API integrations Non-technical user support Technical support representative experience AI Improving customer support response time - Customer support response time improved (More than 30%) Order processing Client services Technical user customer support Critical Care Experience Technical support Customer relationship management (CRM) systems (technically supported) Recruiting Hospital Experience Internal employee customer service Technical Proficiency CSR Live Chat Call Center Microsoft Word Microsoft Powerpoint Call center agent experience Customer support experience within retail industry ServiceNow Customer support experience within telecommunications industry Microsoft Office Customer service Client interaction via phone calls Organizational skills Order inquiry handling Phone call management Sales Nursing Customer returns handling Customer support experience within healthcare industry Data Entry Customer issue escalation Customer training Customer support experience within finance industry Microsoft Outlook Phone customer support Phone etiquette Handling customer exchanges Customer Care Account management Insurance products customer support Attention to detail Salesforce Customer support specialist experience Accounting systems (technically supported) Providing product information Managing customer accounts

Languages

English

Certifications and Licenses

Driver's License

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