Administrative Support and Records Specialist
Resume:
THOMAS LEWIS
E-mail address: *********@*****.***
Possessing an active Top Secret Clearance
EXPERIENCE
JANUARY 2021- JANUARY 2026
ADMINISTRATIVE SUPPORT LEVEL 1
WASHINGTON PASSPORT AGENCY IN WASHINGTON DC
•Serves as a clerical expert in processing office actions.
•Input mail using Excel application, deliver to different floors, and sending mail out.
•Installing toner in network printer
•Assisted in setting up a LCD monitor
•Assisted in the installation of updating government laptop computers
•Input mail using Excel application, deliver to different floors, and sending mail out
JANUARY 2019 – DECEMBER 2021
RECORDS ASSOCIATE LEVEL II
Washington Passport Agency in Washington DC
Using Prism software to encode passports for (ROD’s, IQA’s, and Final IQA’s).
Prepared documents for processing and used a scanning machine.
IQAing passport applications on the computer.
Troubleshooting a network printer for government employee.
Assisted in troubleshooting a copying machine.
Worked in the mailroom, removed boxes off skids, did inventory processing.
MARCH 2016 – DECEMBER 2019
RECORDS ASSOCIATE LEVEL I
WASHINGTON PASSPORT AGENCY IN WASHINGTON DC
•Assisted in troubleshooting a copying machine.
•Worked in the mailroom, removed boxes off skids, did inventory processing.
•Worked at the front desk as a receptionist
•Prepared documents for processing and used a scanning machine
•Assisted in troubleshooting a copying machine
•Worked in one of the mailrooms, removing boxes off the skids and did inventory processing
•Worked at the front desk in the office answering questions about passports and letting people into the office
JANUARY 2016 – JANUARY 2016
NETOPS WATCH OFFICER
THE PENTAGON
Under immediate supervision, monitoring the infrastructure a network, responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate. Respond to infrastructure, repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis any outstanding issues. Provide incident notification to Government representatives documentation in accordance with Government and ticketing tools and ensure proper pass down of
NOVEMBER 2015 – DECEMBER 2015
REFRESH TECHNICIAN
DEFENESE AGAINST RESEARCH PROJECTS AGENCY
Migration of government computers
Imaging laptop government computers
October 2015 – November 2015
I.T. Contractor
Walter Reed Army Institute Of Research
Reimaged desktop and laptop computers
Used Remote Desktop Connection (Dameware) to remote to install patches
Assisted in port activation for Military personnel to get access to the internet
Assisted in the installation of a network printer
Used Windows Updates, gpupdates, McAfee updates, and computer patches to update computers.
EDUCATION
OCTOBER 2010
BACHELOR OF SCIENCE IN INFORMATION SYSTEMS, MINOR IN BUSINESS ADMINISTRATION, University of MD universrity College
Comptia Certification in A+
Comptia Certification in Security +
Comptia Certification on Network +
SKILLS
Microsoft Office 365
Building computers
Installing toner in a network printers
Using a database to input information
Using WebTatel program to input time
ACTIVITIES & INTERESTS
Building computers
Learning about technology
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