Quality Management Instructor and Operations Manager

Pamela D. Brock

***** ******* **** **. * Jacksonville, FL 32218 * 803-***-****

Email – **********@*****.***

Highly motivated and experienced quality management Professional /Instructor/Manager/Motivator

EDUCATION

Bachelor of Science in Education, Francis Marion University, Florence, SC 1990

Masters of Education, University of SC, Columbia, SC 2009

SUMMARY OF QUALIFICATIONS

Communicated with people at any level of development and age.

Skilled at handling multiple tasks and projects simultaneously.

Implemented organizational and leadership skills.

Exercises good judgment and contribute to efficient operations.

Excellent interpersonal and communication skills, both written and verbal.

Adept at training and motivating staff.

Diligent team builder.

PROFESSIONAL EXPERIENCES

Uber/Lyft 2023-2024

*Ride Share Driver

Professional Driver 2017-2023

*Transported Goods to and from Port

*Transported Goods to Regional Areas in SC, GA, FL, NC, and AL

*OTR (Over the Road) Driver for 3 Years

PDB Management Group, Sumter, SC 2013 - 2017

Owner

During first eight months of employment, increased NOI from negative $2,000 per month to positive $6,500 per month through successful leasing and expense management.

Increased occupancy from 75% to consistent 87% within first eight months.

Reduced average outstanding collections from $15,000 to $1,000.

Increased revenue by 25%.

Maintained current knowledge of each assigned property and tenant.

Oversaw construction projects, repairs, and capital improvements as required.

Received and processed apartment alteration requests.

Coordinated major remodeling of the unit, including wall removal, carpet replacement, tile, appliances.

Managed remodeling budget, pulled permits, negotiated with contractors and supervise vendors on-site.

Handled property damage and resulting insurance claims.

Performed inspections.

Drafted rental agreements with long-term (6 months+) tenants. Conducted background checks, credit checks and other safety measures prior to rental.

Marketed the rental unit in various online and print publications to attract renters; maintained a high residency rate (80-100% booked October - March).

Conducted all accounting functions, including rental deposits, calculating costs and deposit returns.

Hired, scheduled and supervised contract housekeepers, managed 3 different internet calendars to coordinate rentals, maintenance and housekeeping.

Computed daily, weekly, and monthly reports.

Utilized Microsoft Word, Excel, and PowerPoint, converted all tenant files.

Supervised staff.

Benedict College, Columbia, SC 2010 – 2013

Interim and Assistant Director

Performed inspections at property sites to verify adherence to standards, and reported findings to Vice President of Student Affairs.

Spearheaded grievance resolution meetings between college, community members and students.

Maintained budgets, including accounts receivable and accounts payable to guarantee financial solvency.

Prepared request for proposal documents that garnered bids from providers for maintenance services.

Motivated and communicated with all staff members as well as outside vendors.

Worked closely with the administration and performed all duties which required reports.

Created and maintained a successful resident retention program.

Efficiently learned new computer software system utilized to keep track of all housing students.

Performed outside marketing to increase traffic into our Living/Learning Community which enabled department to maintain a high occupancy.

Successfully managed a 162-unit apartment community.

Benedict College, Columbia, SC 2002 – 2010

Area Coordinator

Supervised staff of over 100 persons.

Maintained the records of the College relative to incident, disciplinary, lockout, daily maintenance, renovations, replacements and repairs reports.

Made room assignments for incoming and returning students.

Prepared reports for the Director, Vice President and President.

Implemented quality control procedures.

Ensured the enforcement of policies and procedures.

Developed goals and objectives for the Community Life Unit.

Planned pre-college orientation program for new students and parents.

Initiated and Processed requisitions for major projects.

Prepared Residence Hall Assistants monthly payroll.

Provided direction and interpretation regarding departmental and college policies and procedures.

Provided direction for in-dorm programs designed to broaden students’ educational, cultural, social and recreational opportunities.

Benedict College, Columbia, SC 1997 – 2002

Residence Hall Director

Effectively enforced the rules and regulations of dormitory.

Open and close building, rooms, and offices and directed.

Make preliminary investigations, secure any evidence and obtain witness information.

Respond quickly to any activities, problems, or incidents and provide back up as needed.

Assist Campus Safety as needed.

Supervise a residence hall (400 bed occupancy)

Assisted individual residents in personal, academic, and social matters.

Counsel students.

Assisted with all other duties that will keep the Office of Residential Life and residence hall operating effectively.

Richland One School District, Columbia, SC 1994 – 1997

Program Director

Supervised an after school program for 300 students.

Supervised a staff of 15 persons.

Planned, Budgeted, and assessed program.

Communicated with parents with orientations, conferences, and newsletters.

Alaska One School District, Anchorage, AK 1990 – 1994

Teacher

Implemented a challenging child centered curriculum.

Organized and managed parent / teacher programs and events.

Expanded student comprehension and knowledge of basic math and language skills.

Fostered a positive and active atmosphere for learning.

References: Available upon request

“One hundred years from now, it will not matter what my bank account was, the sort of house I lived in, or the kind of car I drove. But the world may be different because I was important in the life of someone.”

~ Anonymous

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