Customer Service & Administrative Support
Resume:
Amanda Berry
Paris, Tx *****
*********@*****.***
PROFESSIONAL SUMMARY
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
SKILLS
• Customer Service • Microsoft Word • Microsoft Access
• Microsoft Excel • Ten Key Typing • Insurance Claims
• Officemate • Axiscare • Rosemark
• Word Perfect • PowerPoint • Some Coding
• Some Bookkeeping • B2B Sales
EXPERIENCE
June 2020-Present
Private Caregiver
Helping with daily chores
Daily hygiene, cooking, transportation, doctor appointments
August 2019-October 2021
Sales Executive - eParisExtra/413 Media Corp. Paris, Tx
• Selling ads, direct mailing, websites, faxing, emails, payments
• Generated leads and followed up on customer inquiries
• Addressed customer questions and concerns regarding prices and products.
• Created email lists and performed cold calls to communicate product information and promotions to customers
• Prepared quotes and proposals for new and existing services
• Created and maintained relationships with clients to ensure satisfaction with services
June 2016-March 2019
Office Assistant - Hearts and Hands Homecare Paris, Tx
• Handled payments with accuracy
• Assisted with administrative tasks such as filing and copying documents
• Delivered accurate phone messages, faxes, and emails to personnel
•Processed incoming and outgoing documents via electronic methods and systems
• Maintained confidentiality of sensitive information
May 2015-January 2016
Debt Collector - Avante, USA Paris, Tx
• Successfully negotiated payment with delinquent customers, demonstrating strong interpersonal and communication skills.
• Utilized collection software to keep detailed notes of customer interactions
• Initiated outbound calls using an automated dialer system while adhering to established call center metrics
January 2012 – August 2012
Office Assistant – Texas State Optical Paris, TX
• Taking patients back to run some tests and get ready for the doctor
• Scheduled appointments
• Processed payments, verified/filed insurance
• Organized and maintained filing systems to ensure efficient document retrieval
• Fitting/ordering glasses and contacts
January 2008 – January 2009
Business Office Associate – The Paris News Paris, Tx
• Organized documents into an efficient filing system for easy retrieval
• Entering data into computer
• Used financial accounting or spreadsheet software to calculate revenue, sales, and expenses.
September 2003 – January 2007
Office/Shipping Associate – Postal Options Paris, TX
• Packed, sealed, and labeled customer orders to prepare for shipping
• Excellent customer service via phone, email, or in person at the store counter
• Managed inventory and Filed insurance claims
June 2002 – April 2003
Vision Center Associate – Wal-Mart Vision Paris, TX
• Assisted customers with advice on frames
• Filled eye prescription for contacts or glasses
•Verified insurance and took payments
• Measured and recorded lens power using lensometer
EDUCATION
Associate of Science – Paris Junior College 2008
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