Senior Logistics and Operations Leader

BRYAN JORDAN

Senior Operations & Logistics Manager

Phoenix, AZ 602-***-**** **************@*****.***

Professional Summary

Strategic and safety-focused Operations Leader with over 18 years of experience managing large-scale distribution and logistics operations. Proven ability to lead cross-functional teams, foster inclusive work environments, and drive operational excellence through data-driven decision-making and continuous improvement. Adept at implementing safety-first cultures, optimizing process flows, and achieving performance and budget goals in fast-paced environments. Skilled in stakeholder engagement, team development, and problem-solving to support evolving business needs.

Core Competencies

Safety Culture & Compliance (OSHA, DOT)

Distribution Center Operations

Team Leadership & Development

Process Optimization & Root Cause Analysis

Performance Metrics & KPI Tracking

Budget Management & Cost Control

Warehouse Management Systems (WMS)

Cross-functional Collaboration

Strategic Planning & Execution

Inventory Management & Logistics

Professional Experience

Regional Operations Manager – FHI (Present)

Phoenix, AZ

Led multi-site operations with a focus on safety, staffing, and customer satisfaction, achieving 95%+ staffing levels and improved DART rates.

Fostered a safety-first culture through training, audits, and accountability, reducing workplace incidents.

Directed P&L accountability and collaborated with HR, Finance, and IT to optimize business outcomes.

Conducted coaching sessions to develop leadership capabilities and succession planning.

Utilized operational audits and customer feedback to drive continuous improvement and compliance.

Applied data analytics to identify performance gaps and implement corrective actions.

Senior Operations Manager – FCP Euro (2024)

Managed day-to-day operations in a high-volume ecommerce fulfillment center, improving delivery accuracy from 95.3% to 98.2%.

Streamlined supply chain processes and negotiated vendor terms to achieve 6% annual cost savings.

Developed KPIs and led performance reviews to enhance team productivity and service levels.

General Manager – Conn’s HomePlus (2023–2024)

Directed operations in a 300,000 SQ FT facility, overseeing inbound, shipping, and inventory functions.

Improved warehouse inventory accuracy by 4%, resulting in a 10% increase in delivery rates.

Implemented labor optimization strategies to reduce operational costs by 9%.

Promoted safety compliance, achieving a 2% reduction in incidents within 5 months.

Senior Regional Director – Ashley Furniture (2015–2023)

Oversaw 5 distribution centers delivering $300M+ in goods annually across the Southwest and Pacific Northwest.

Negotiated contracts with 3PLs and implemented lean strategies to cut 15% from annual budget.

Led integration of five acquisitions, ensuring seamless operational transitions.

Developed leadership programs to enhance management capabilities and employee engagement.

Warehouse General Manager – Ashley Furniture (2008–2015)

Managed 150+ employees in a 225,000 SQ FT warehouse, optimizing layout and logistics.

Reduced customer disappointment rate from 12% to 4% through process improvements.

Improved inventory accuracy from 86% to over 97% using barcode scanning systems.

Certifications

OSHA Safety

Six Sigma

Supply Chain Management

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