Client-Focused Business Operations & Sales

Caroline Nguyen

*O AYLES RD, ***** HYDE PARK

Hyde Park, MA 857-***-**** ************@*****.***

Objective

Highly motivated professional seeking a corporate role that values critical thinking, professionalism, and organizational excellence. Offers a strong academic background in ethics and legal reasoning alongside practical experience in business operations, marketing, and client relations, with a long-term interest in leadership and professional development. Experience

Sales Associate of Journeys 2017-2018 and Sales Associate at Expressions 2018-2019

• Delivered excellent customer service in fast paced environments

• Strong public-speaking and interpersonal communication skills

• Skilled at upselling and product knowledge

• Experienced with corporate procedures and professionalism

• Reliable time management and ability to multitask during busy hours Manager/ Nail Techincian at Tina Nails Salon 2019-2023

• Managed inventory, cash handling, and daily operations

• Provided consistent, high quality customer service

• Built long-term client relationships and repeat business

• Maintained efficient scheduling to serve high customer volume

• Demonstrated leadership and problem-solving skills Lash Artist & Owner Tiger Beauty Lab 2023- Present

• Sole business owner responsible for marketing, scheduling, and client management

• Designed and executed custom branding and online promotions

• Built a loyal client base through exceptional service

• Managed supplies, inventory, and business operations

• Maintained a clean, safe, and welcoming service environment

• Demonstrated strong time management and customer satisfaction skills Education

University of Massachusetts Boston

B.A. Philosophy of Law and Ethics/ Minors: History & Asian American Studies Class of 2026 Internship

Vietnam War 50th Commemoration Internship Boston, MA Under the supervision of Dr. Linh Vu

• Assisted in planning and supporting community events honoring the 50th anniversary of Vietnamese American refugee history and the Vietnam War.

• Conducted research on Vietnamese diasporic experiences, including the unique history and struggles of Vietnamese Amerasians, with a focus on improving community representation and visibility.

• Helped develop educational materials and narratives highlighting the lived experiences of Amerasian families, intergenerational identity, and displacement.

• Coordinated outreach and communication with community members, organizations, and event participants.

• Strengthened public-facing communication skills through cultural programming and community engagement.

Skills & abilities

Legal & Research Skills

• Legal writing, clear argumentative writing, and IRAC-style organization

• Case analysis and close reading of legal opinions, statutes, and policy documents

• Research experience in immigration history, refugee policy, and Southeast Asian deportation cases

• Ability to synthesize complex legal and philosophical concepts for community members

• Understanding of ethics, civil rights, and justice-centered reasoning through Philosophy of Law coursework Communication & Client Interaction

• Strong written and verbal communication

• Effective public speaking and professional client interaction

• Ability to assist diverse populations with clarity, patience, and cultural sensitivity

• Experienced in outreach within Vietnamese and Asian American communities Community Advocacy & Cultural Competency

• Research and community representation work focused on Vietnamese Amerasians

• Background in Asian American Studies with emphasis on immigration, refugee experiences, and diasporic identity

• Experience supporting educational and community programs for displaced and marginalized communities Organizational & Administrative Skills

• Excellent time management in fast-paced environments

• Problem-solving with close attention to detail

• Ability to work collaboratively while maintaining professionalism

• Experience with administrative tasks and accurate record handling

• Reliable documentation, organizational skills, and cash-handling experience

• Proficiency with Microsoft Office (Word, Outlook, PowerPoint) Language Skills

• Fluent in English and Vietnamese (spoken)

• Ability to support language access, cultural communication, and translation needs

Contact this candidate