Documentation Control & Claims Support Technician

Tiffany Green

Alexandria, VA *****

Cell: 703-***-****

E-Mail: ********@*******.***

PROFESSIONAL EXPERIENCE

Amentum Inc - Documentation Management Technician (Dept of Justice) Washington, DC 6/26 – present

Provided administrative assistance for the Radiation Exposure Compensation Act department, processing medical related claims due to illness.

Accurately handled incoming materials supporting claims filed under RECA

Provided strong organizational and data entry skills

Scanned and copied incoming materials related to claims processing

Saved and Categorized scanned documents according to established policies

Maintained accurate tracking of document movement, including mailing and returns

Adhered to strict confidentiality and compliance standards

Documentation Control Specialist – FRA – Federal Railroad Association – Contractor / Department of Transportation Strategic Business Alliance (SABG)/ Apperion Inc. / Strategic Business Alliance (SABG)/ Apperion Inc. 2/22 – 3/26

As the Documentation Control Specialist supporting the Federal Railroad Association (FRA) and Office of Railroad Safety (RRS) at the Department of Transportation, I was responsible for providing documentation control activities that included:

Received incoming requests, uploaded requests into the tracking system(s), and track to resolution. Coordinate requests with RRS senior management, staff directors, subject matter experts, other RRS staff, and external entities (including FRA Office of Chief Counsel (RCC) and the Office of the Administrator), as appropriate, to prepare for resolution.

Managed multiple priorities simultaneously while maintaining accuracy and attention to detail.

Researched FOIA requests received and provided documentation findings directly to the FOIA Office as needed.

Collected and organized documents, emails, and other relevant documents for assigned requests and assist in the preparation of those documents to share with outside entities; may include formatting, compiling, redacting personal identifying information (PII), creating inventory lists, or other organization-related tasks

Proficient in Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel)

Department of Transportation / Executive Assistant – OST – Audit Relations Dept / Washington, DC

As the Executive Assistant supporting the Director of Audit Relations & Program Improvement at the Department of Transportation, I was responsible for providing executive c- suite level office management activities to include:

Scheduling and facilitating meetings between government, internal and external stakeholders on audit-related matters.

Obtain and distribute relevant information or materials of final deliverable to appropriate staff.

Facilitate meaningful interactions with people of all levels of the organization.

Manage and update SharePoint Site

Run weekly audit meetings to discuss the status of audits, meetings and deliverables timelines.

Identify, track, update and monitor all action items in the Audit Relations Tracking System.

Assist with analyzing monthly audit data, such as the number of open audits recommendations

Prepare and distribute monthly reports, attendance sheets and draft/final reports

ST Engineering Group, LLC / Office Manager/ Sr EA to the President & COO / Alexandria, VA

9/2 –11/22

As the Office Manager supporting the President and COO of the company, I was responsible for providing executive c- suite level office management activities for the Senior Executives and staff to include:

Arranged and coordinated complex schedules, operational logistics with strict deadlines

Extensive calendar management for the President, COO, and several other Head of Department executives on site and remotely

Drafted and maintained general correspondence, memos, presentations, and other documents, for the President of the company

Processed expense reports, corporate credit card bank reconciliations in Concur

Arranged Official Travel, lodging and per diem in accordance with company regulations

IT job responsibilities, included setting up conference rooms for virtual meetings, and testing audio and video controls

Organized meetings, conference rooms, ordering catering, ordering office supplies, coordinate in house events and conferences, including booking hotel rooms and flights for visitors

On boarded new employees and off board – providing parking fobs and keys, setting up offices

Worded independently, exercised sound judgment, and coordinated effectively with senior leadership and external partners - Welcomed guests/vendors to office. Sorted, distributed and processed mail daily

Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and experience maintaining tracking systems or databases.

Oxford Finance Group / Paralegal / Alexandria, VA 4/17 - 5/18

Supported the closing and funding of new loans and maintained post funding loan file compliance

Sent cancelled notes to borrower after loan was paid off in full

Supported multiple attorneys with various administrative tasks and ordered office supplies

Prepared client correspondence, assignments and closing package for bank

Updated Salesforce database for loan funding and amendments

Maintained legal and credit approval files

Collected and disseminated bank account statements to credit

Tracked insurance requirements and related certificates for each borrower

Walker & Dunlop / Closing Assistant / Bethesda, MD / 2013-2016

Real Estate company – specializing in FHA, Fannie and Freddie loans

Completed loan set up and loan processing

Closing support duties, including filing, scanning, creating labels for new applications and making copies

Assisted in entering data into Salesforce (ie, wire instructions, title contact information, loan numbers, etc.)

Prepared expense, escrow, and tax analysis reconciliation reports for closing manager prior to loan closing

Requested property tax searches on new loans

Reconciled and tracked all expenses for transactions and paid invoices for third party reports received

EDUCATION AND TRAINING

Bachelor of Science, Business Administration, Christopher Newport University

Completed 20 classes towards the PMP certification

ADDITIONAL INFORMATION

Microsoft Office Suite – Outlook, Excel, PowerPoint, Access, SharePoint, E2-Travel, WebTA, SBF (Spin Business Framework), CRM (Customer Relationship Management), Salesforce, Concur, TEAMS, EDMS

Notary Public: Commonwealth of Virginia – Expires December 31, 2026

REFERENCES:

John D. Drug Enforcement Agency Supervisor) - 703-***-****

Kyle Haase - Department of Transportation Supervisor - SABG - 256-***-**** (******@****.*** )

Allante Lynn - Federal Railroad Association - DOT - 470-***-****

Ami Lovel - Sr Council - Dept of Transportation - 917-***-**** ( **********@*****.*** )

Rosalind Howard - Dept of Transportation - FRA - 202-***-**** ( ********.******@***.*** )

John Toufanian - General Counsel - Oxford Finance - 703-***-**** - **********@*************.*** )

Awards; product knowledge; market penetration; self-starter; communication; listening, money motivated

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