Logistics Dispatcher & Customer Service Lead

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Shanna Hamm Resume

Shanna L. Hamm - Professional Resume

Buckeye, AZ • 623-***-**** • *************@*****.*** Authorized to work in the U.S.

Professional Summary

Experienced dispatcher, customer service specialist, and retail operations leader with 20+ years in logistics coordination, scheduling, payroll, loss prevention, merchandising, and administrative support. Skilled in high-volume data entry, multi-system office environments, and team leadership. Reliable, organized, and adaptable with a strong record of improving workflow efficiency and customer satisfaction.

Skills

Team Leadership - staff training, performance support

Customer Service - phone, in-person, issue resolution

Dispatching & Logistics - scheduling, load coordination

Loss Prevention - shrink control, compliance

Data Entry - high accuracy, multi-system

Payroll & Scheduling

Record Management

POS & Office Systems - Ascend, ClickUp, QuickBooks, Syspro, OzLink, Amazon systems

Time Management

Problem Solving

Professional Experience

Dispatcher / Accounting & Office Assistant

Bothwell Transport Inc - Tolleson, AZ

2022 - Present

Provide customer service to carriers and customers; manage multi-line phones and high- volume data entry.

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Book loads, set up carrier packets, build rate confirmations, and collect BOLs/PODs using Ascend.

Conduct daily courtesy calls to carriers and drivers; document all communication in ClickUp.

Support accounting with invoicing, payroll processing, QuickBooks entries, and administrative tasks.

Support Driver-411 website by completing orders for MVR, PSP and Driver Watch reports Customer Service Representative

Southwest Specialty Food Inc. (Ass Kickin’ Products) 2014 - 2022

Delivered in-store and phone-based customer service; handled order processing and account support.

Performed clerical tasks including data entry, filing, faxing, and managing multi-line phones.

Processed orders from phone, GoDaddy, and Amazon; calculated freight and selected shipping methods (UPS, USPS, common carriers).

Utilized Syspro, OzLink, and Amazon retail/wholesale systems for order management.

Filed claims with UPS, USPS, and carriers; maintained accurate customer and house account updates.

Managed visual merchandising and restocked gift shop inventory. Floor Supervisor / General Manager

Shoe Carnival - Goodyear, AZ

2009 - 2014

Led customer service operations following company’s seven non-negotiables.

Managed opening/closing procedures, banking, and deposits.

Oversaw scheduling and payroll to meet staffing needs and budget requirements.

Drove sales performance using company merchandising concepts.

Managed hiring, background checks, onboarding, and compliance training.

Reviewed P&Ls, shrink reports, mis-mate counts, and employee recognition programs.

Supervised inventory control and loss prevention initiatives.

Executed visual merchandising, display changes, and signage updates. Associate / Store Manager

Big Dog Sportswear - Phoenix, AZ

2001 - 2009

Implemented action plans to improve KPIs and maximize sales opportunities. 3

Adjusted schedules to ensure floor coverage and workload completion.

Created development and training plans for staff; supported performance management.

Executed shortage action plans to reduce shrink and maintain loss prevention standards.

Managed hiring, training, orientation, background checks, and compensation support.

Ensured adherence to corporate policies including dress code, returns, safety, and LP.

Oversaw visual merchandising, promotional changes, and floor set updates.

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