Experienced Patient Service & Caregiver

Work experience

Full Time Family Caregiver

Killeen, TX

September 2021 to February 2026

• Provided utmost care to loved one with long term disease.

• Scheduled, organized, and help coordinate day to day tasks

• Helped loved one with daily tasks such as cooking, cleaning, hygiene, and administering medication

• Facilitated physical exercise and helped prep them for surgery requirements.

• Documented daily care logs and reported to changes or improvements to healthcare providers Patient Service Specialist II

Baylor Scott and White Specialty Clinic • Waco, TX June 2018 to August 2021

• First point of contact for patients and their families.

• Greeted patients, registered patients, and effectively checked patients in and out with profound customer care.

• Adhered to HIPPA standards while updating patient charts.

• Knowledge of medical terminology, ICD-10, and CPT coding.

• Schedule and coordinate patient appointments, by phone and in person, using ERM system, Epic

• Handle all patient documents including filing insurance and billing/coding.

• Coordinated with all specialities to ensure all patients were seen in a timely manner.

• Resolved patient grievances and standing concerns in a compassionate professional manner.

• Scheduled orders from patient work queues in a timely manner.

• Verified patient insurance, and knowledge of authorization process. Enrollment Specialist

General Dynamics

November 2016 to May 2017

• Guided new members through the enrollment process for the individual/family medical plans and dental plans.

• Managed customer inquiries and resolved issues in a quick professional manner.

• Researched, analyzed, and solved membership account problems.

• Took over 150 plus calls on a daily basis, gained experience working in a fast pace call center, and provided efficient and outstanding customer service.

Education

Arts and Science (Associates Degree)

MCLENNAN COMMUNITY COLLEGE

May 2013

Skills

Aundrea Stevens

+1-254-***-**** / ****************@*****.*** / Killeen, TX 76543 Medical terminology Research Insurance verification Problem solving Organizational skills Detail oriented Customer experience Time management EHR systems

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