Customer-Focused Collections and Mortgage Specialist

Nakita Youngblood

Rock Hill, SC ***** +1-803-***-**** ************@*****.***

Professional Summary

Seeking a challenging growth-oriented position utilizing my excellent professionalism, analytical, problem solving, interpersonal, multi- task and organizational skills. I provide exemplary customer service to both internal staff and external customers. Always self- motivated and self- disciplined within the work environment. Work Experience

Assest Recovery Specialist

Todd, Bremer & Lawson Inc. Rock Hill, SC

March 2019 to Present

I am a Professional Collection Specialist. I work with students from Universities that have been sent to collections and are unable to pay. I set up recurring payments and provide consolidation information. Collector

OneMain Fort Mill, SC

May 2016 to March 2019

Responsible for collection calls and/or activities in a fast paced goal oriented environment. Responsible for monitoring and maintaining assigned accounts in all collection activities and account adjustments. Accountable for reducing delinquency and achieving delinquency goals for assigned accounts in all delinquency buckets. Home Preservation Specialist

WELLS FARGO HOME MORTGAGE

June 2012 to January 2015

Home Preservation 1 - VA Retention

• Responsible for managing a portfolio of 60 plus VA loans for retention options

• Single point of contact that corresponds with customers and lenders to meet company guidelines. Examine short and long term consequences for the customers

• Handle a vast array of different investor portfolios from VA

• Compile in-depth analysis on critical issues and anticipate risk of Foreclosures, Deed in Lieu and Short Sales

• Analyze documentation received from customers to provide them with the best workout option tailored to their specific financial hardship needs

• Maintain applicable compliance conformity as it relates to data integrity and risk management by utilizing internal Work Rules and Procedure websites

• Builds strong relationships and on the engagement committee. Loss Mitigation Specialist

CITI-GROUP

July 2009 to March 2012

Specialize in preventing foreclosures on homes due to various financial problems

• Assesses each case to determine what can be done to preserve the homeowner's financial standing.

• Remains complaint with the company guidelines

• Aware of bank policies and financial regulations and must stay up to date on changes regarding regulations

• Exceeding assigned monthly targets and goals

Collections Representative

Private Label

February 2006 to July 2009

Strategically establish collection goals and exceed management quotas

• Answer inbound calls; skip tracing, support card members that are past due on their accounts

• Helped customers protect their credit

• Talking inbound and making outbound calls from customers reminding them about late or missed payments.

• Helped customers find ways to arrange their finances and setting up payments Financial Services Representative

ALLTEL

September 2002 to February 2006

Responsible for reducing interrupted services, write offs, collection agency, credit bureau reporting of accounts when necessary

• Orders and reviews credit history to review options of repayment plans, set customers up on monthly payments

• Manage and process accounts 31-120 days past due, research accounts, negotiate terms, help resolve billing disputes preventing payment on the account

• Perform collection calls on assigned accounts by using telephone/automated dialer

• Maintain records of delinquent accounts bringing customers current

• Bonus on a monthly basis upon my team members

Education

Upper secondary education

Speech Pathology and Sociology

Marymount Manhattan College New York, NY

Skills

Basic math Financial operations Task prioritization ACH Decision making Process improvement Attention to detail Microsoft Dynamics 365 Credit analysis Customer communication Teamwork Management Microsoft Outlook Loan processing Financial Services Account management Regulatory compliance Debt collection Microsoft Excel Organizational skills

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

TECHNICAL SKILLS

Microsoft Office, CACS, Dialer, People Soft, 10 Key Calculator, Fax, Copier, Early Resolution, CRS, File-net, MSP

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