Program Operations & Compliance Leader
Resume:
AALYCE STANCELL
White Plains, MD *****
240-***-**** *******@*****.***
PROFESSIONAL SUMMARY
Results-driven program and operations leader with 7+ years of experience managing teams, optimizing workflows, ensuring compliance, and improving performance across regulated and fast-paced environments. Proven ability to supervise staff, implement processes, analyze operational data, and partner cross-functionally to meet organizational goals. Highly transferable leadership background suited for corporate program management, operations, compliance, and people-management roles. CORE SKILLS
Program & Operations Management
Team Leadership & Supervision
Process Improvement
Performance Metrics & Reporting
Compliance & Risk Management
Documentation & Quality Control
Training & Onboarding
Cross-Functional Collaboration
Stakeholder Communication
Customer & Client Experience
Productivity & Scheduling
PROFESSIONAL EXPERIENCE
Program Supervisor / Operations Manager
Utopian Institute of Family Living – Oxon Hill, MD October 2023 – Present
Lead daily operations for a multi-staff service program, ensuring efficiency, accountability, and performance standards are met.
Supervise and coach team members, conduct performance reviews, and address performance or conduct issues.
Design and implement standardized workflows to improve documentation accuracy and on-time completion.
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Track operational metrics including productivity, attendance, and output to support management decisions.
Partner with leadership and cross-functional teams to resolve operational barriers and improve service delivery.
Prepare reports, monitor deadlines, and support internal audits and quality reviews. Train new and existing staff on processes, systems, and organizational expectations. Leadership Scope: Direct supervision of professional staff; responsibility for workflow execution, quality control, and reporting.
Program Coordinator
K&I Healthcare Services – Waldorf, MD
October 2022 – September 2023
Coordinated daily program activities and client schedules to meet operational requirements. Maintained accurate documentation and records to support compliance and internal tracking. Collaborated with internal teams and external partners to ensure seamless service delivery. Supported reporting requirements and continuous process improvements. Employment Specialist
Pathways, Inc. – Waldorf, MD
March 2022 – January 2023
Delivered career coaching and placement support to diverse clients. Assessed skills and aligned candidates with appropriate opportunities. Coordinated services with employers and partner organizations. Maintained detailed records and performance data.
Operations / Shift Lead
Recovery Centers of America – White Plains, MD
November 2019 – September 2021
Supervised 10+ employees per shift in a 24/7 operational environment. Ensured adherence to policies, safety standards, and operational procedures. Managed scheduling, coverage, and daily reporting. Supported onboarding, training, and performance management.
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Customer Operations Coordinator
Passport BMW – Suitland, MD
September 2018 – November 2019
Coordinated call center operations and trained staff on procedures and service standards. Managed customer accounts, documentation, and issue resolution. Partnered with service departments to improve workflow efficiency and customer satisfaction. EDUCATION
High School Diploma
McDonough High School – Pomfret, MD
Additional Coursework: 48 college credits toward Psychology CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
CPR / AED / First Aid
Leadership & Crisis Management Training
Process & Documentation Compliance Training
TOOLS & TECHNOLOGY
Microsoft Word, Outlook, PowerPoint Scheduling & Tracking Systems Documentation Platforms Productivity Software
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