Amazon Vendor Support & Data Quality Specialist

****************@*****.*** 700-***-****,945-***-****

WORK

SPS associate (Escalation EXPERIENCE SME) (Dec 2023- Present) To obtain responsibility and challenging position in competitive and disciplined work environment, where I can use my full knowledge & skills to achieve the goals and objective of the organization. CAREER OBJECTIVE

Amazon development center (Ind) Ltd.

• In my role as a Seller Partner Support / Vendor Support Specialist, I provided email and chat-based support to vendors, resolving issues using a ticketing system. I utilized internal tools and Excel to address concerns related to catalog management, inventory, orders, and payments.

• Additionally, I analyzed vendor performance data to identify trends and improve processes. My responsibilities included onboarding and training new vendors, maintaining strong relationships through proactive communication, and ensuring overall vendor satisfaction.

ML Data associate 1(L2) (May 2022-Oct 2023)

• In this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video.

• Maintain the data of product through tool called Human Machine interface. In single day, Handling 1800 to 2000 jobs with high degree of accuracy and duration.

Associate, ( Sep 2018 – May 2019)

• Helped average of 80-100 customers every day by approaching conversations with cheerful outlook and focus on customer satisfaction. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement

• Maintain the Data and Information of the customers and provided them the services/resolution regarding their problems through calls and emails. Entered customer interaction details in SMART ASSIST tool to track requests, document problems and record solutions offered.

EDUCATION

• Master in commerce (2019)

• Swami Vivekanand Subharti University, Meerut, Uttar Pradesh

• Bachelor in commerce (2016)

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• University Of Allahabad – Prayagraj, Uttar Pradesh

• Higher Secondary Certificate (Class12th) - 2013

• Rosy Public School – Farrukhabad, Uttar Pradesh

• Secondary School Certificate (Class 10th) -2011

• Blue Bell School- Farrukhabad, Uttar Pradesh

• Handling escalation cases and providing help and manage the escalation team.

• Further more, I was managing my team as an acting SME for 6 months, that help me to build the leadership qualities and to improve inter personal skills. I was an internal auditor for my team where I used to audit the 15 to 20 cases for week that help me to built the multitasking skill and as I use different tools to audit the cases and manage my work as well.

• Proactively, I was taking huddles and meeting for the updates with in the team. ABHISHEK PATEL

New Ashok Nagar, Delhi,110096

• Certificate of completion PowerBI

• One-year certificate program in computing

• Certificate course of Entrepreneurship and Business

• certificate course of E-Banking and Finance

• Certificate of Participation in essay writing

• Certification from UNSW Global (Sydney Australia) Certificate

Achievement

• Received multiple “Standing Ovation” Awards with R&Rs for being in top 10 performers on floor for whole month.

• Received Award for conducting engagement activities within the team in a joyful manner.

• Two times “Gold medal” Award for being the top performer in peak time of the year. SKILLS & ABILITIES

• Data Analysis & Issue Resolution

• Communication & Relationship Management

• Pace of implementation & consistency in performance

• Complaint resolution

• Professional telephone demeanor

• Technical Support

• Inbound and outbound calling

• Strong logical and analytical skills.

• Good Coordinator, Self- motivation.

• Ready to accept new challenges and responsibility.

• Ability to work with remote teams and exceptionally good team player

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