Customer Service
Resume:
LATOYA
SELLMAN
L S
*************@*****.***
linkedin.com/latoyasellman
Titusville, FL
EXPERTISE
Planning and organizing
Social media planning
SEO optimization
Copywriting
CMS management
Social media analysis
Marketing management
Excellent communication
Flexible
Quick thinker
Adaptability
Problem solving
EDUCATION
HIGH SCHOOL DIPLOMA
WOODBRIDGE, VA
1999-2002
MEDICAL ASSISTANT CERTIFICATE
Orange Park, FL
2011
CERTIFICATE
UNIVERSITY OF PHOENIX
BUSINESS MANAGEMENT
2019
PROFESSIONAL EXPERIENCE
RESTAURANT MANAGER
Cocoa, Florida Dec 2024 – Present
McDonald’s
Run a floor of 15-20 employees
Count safe daily at least 3 times a day
Administer food safety checks and travel paths between all 3 shifts at the workplace.
Give great customer skills and problem solving when needed
RESTAURANT MANAGER
Goodyear, Arizona April 2020 – Dec 2024
Denny’s Restaurant
Manage store of 25 or more employees
Issue payroll on weekly basis
Submit produce and food orders based off sales from previous order
Schedule interviews and hire staff due to production
Submit daily sales report and weekly reports to District Management
Keep constant labor of 25%
QUALITY ANALYST
Remote in Florida Jun 2018 – April 2020
Adecco – Epiq for Wells Fargo bank
Reviewed previous calls from clients and agents to ensure client was properly verified.
Reissue checks once client has been verified
Take calls when agents are in overflow
Send out follow up calls and emails to clients when needed
Monitor fraud cases when needed
Administer and evaluate at least 100-150 calls per day
PROFILE
Customer-focused professional with 10 + years of experience managing high volume calls and solving complex issues. Proven ability to deescalate frustrated clients, leading to a consistent customer satisfaction. Have a strong passion for delivering exceptional service to my clients. Passionate about coaching agent on empathy and conflict resolution when needed. Committed to maintaining rapid response times and ensuring a great experience across, chat, email or phone contact.
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