Senior UKG Pro & Workforce Management Consultant

Riya

Senior UKG Consultant

*********@*****.*** +1-217-***-****

Professional Summary

Senior UKG Consultant with over eight years of hands-on experience administering, implementing, and supporting UKG Pro, UKG Workforce Management (Dimensions), and legacy Kronos solutions across large, complex enterprise environments. I specialize in workforce scheduling, timekeeping, and payroll-aligned system operations, with deep experience supporting healthcare, retail, field services, and corporate workforces in highly regulated and high-volume settings. My work spans full lifecycle delivery, from discovery and configuration through testing, go-live, and long-term production support, with a strong focus on system stability, payroll accuracy, and governance. I have led and supported large-scale migrations, complex pay and accrual frameworks, and enterprise scheduling models, routinely partnering with HR, Payroll, Finance, IT, and Operations teams to resolve cross-system issues before they impact payroll or employee pay. I am frequently relied upon as an escalation point for time and attendance, payroll, and integration issues, performing root-cause analysis across configuration, data, and interfaces. My experience includes parallel payrolls, pre-payroll audits, regression and release testing, and post-implementation support, along with enforcing security roles, audit readiness, and documentation standards. I am known for translating complex system behavior into clear, practical guidance that helps organizations reduce manual work, improve compliance, and maintain reliable, scalable time and attendance operations over time.

Core Skills & Expertise

UKG Pro, UKG Workforce Management (Dimensions), Kronos

Workforce scheduling, timekeeping, pay rules, and accruals

Payroll validation, audits, reconciliation, and pre-payroll review

Labor structures, costing, and job hierarchies

HR, Payroll, and Finance cross-functional collaboration

Integrations, data mapping, and interface monitoring

Testing: SIT, UAT, regression, and parallel payroll

Security roles, access control, governance, and audit readiness

Reporting, Dataviews, HyperFinds, and operational audits

Process improvement, documentation, and production support

Professional Experience

Senior UKG Consultant — Charter Communications

October 2023 – Present

Led enterprise-wide optimization of UKG Dimensions across multiple business units by redesigning pay rules, work rules, accruals, scheduling logic, and organizational structures to support retail, field, and corporate teams. Owned end-to-end UKG configuration for scheduling, pay, and accruals, designing coverage rules and shift logic to support overtime control, workforce availability, and operational demand.

Built and stabilized complex pay scenarios including blended overtime, shift differentials, premiums, split shifts, and cross-department transfers, ensuring accurate payroll outcomes at scale. Audited and refined labor levels, cost centers, job profiles, and organizational hierarchies to improve reporting accuracy, governance, and downstream payroll and finance alignment.

Oversaw day-to-day administration and production support of UKG Dimensions across multiple business units, supporting scheduling, timekeeping, pay rules, accruals, and payroll-aligned workflows. Served as primary escalation point for Time & Attendance and payroll-related production issues, performing root-cause analysis across configuration, data, and integrations.

Supported payroll helpdesk-style operations by triaging issues, prioritizing fixes, and resolving employee time, pay, and labor discrepancies before payroll processing. Led release management activities including impact analysis, regression testing, and validation of UKG updates to ensure uninterrupted payroll and timekeeping operations.

Coordinated cross-functional teams (HR, Payroll, Finance, IT, Operations) to resolve dependencies impacting timekeeping accuracy and payroll outcomes. Enforced governance standards by reviewing security roles, access controls, audit data, and configuration documentation to ensure compliance and data integrity.

Developed operational reporting and audit views to monitor overtime, exceptions, and payroll-impacting trends for leadership review. Identified process gaps and implemented configuration and workflow improvements to reduce recurring payroll exceptions and production support volume.

Acted as a system expert and escalation point for payroll and timekeeping issues, investigating root causes, resolving configuration defects, and stabilizing production payroll cycles. Led testing, regression, UAT, and pre-payroll validation for schedule-driven pay scenarios; partnered with payroll teams through live cycles to resolve issues before release.

Reviewed UKG releases and system updates, assessed impact to existing configuration, tested changes prior to rollout, and communicated implications to HR, Payroll, and Operations teams. Partnered with integration teams to validate employee updates, job transfers, labor assignments, and interface outputs; monitored logs and resolved data breaks affecting payroll and reporting.

Reviewed system setups and business processes to identify inefficiencies, recommend configuration or workflow improvements, and reduce recurring payroll exceptions and support tickets. Supported security and governance efforts by reviewing role access, aligning permissions to responsibilities, validating payroll audit data, and documenting standards for HRIS and payroll teams.

Reviewed payroll-driven UKG outputs by validating pay rules, work rules, accruals, and labor transfers prior to payroll cycles to ensure accurate earnings and overtime calculations. Acted as UKG payroll SME and escalation point, troubleshooting issues spanning configuration, data, and integrations before they impacted payroll processing.

Provided day-to-day oversight across multiple UKG Dimensions workstreams (scheduling, pay, accruals, integrations, payroll validation), ensuring alignment to delivery milestones and governance standards. Coordinated cross-functional teams (HR, Payroll, Finance, IT, Operations) to resolve dependencies and issues impacting payroll cycles and workforce scheduling outcomes.

Led release planning, impact analysis, and regression validation for UKG system updates, ensuring delivery consistency across business units. Identified and managed program-level risks related to payroll accuracy, configuration conflicts, and integration failures; escalated and mitigated issues before production impact.

Acted as escalation lead across configuration, data, and integrations, driving issue resolution across parallel workstreams. Supported governance by enforcing configuration standards, security role alignment, audit readiness, and documentation practices. Facilitated working sessions and decision forums to align stakeholders on scheduling logic, payroll impacts, and delivery tradeoffs.

UKG Consultant — RJ reliance

April 2022 – October 2023

Supported a large, multi-business-unit migration from a legacy timekeeping system to UKG Pro WFM by leading configuration reviews, data mapping, interface validation, and cross-system payroll alignment for a multi-state workforce. Built and refined pay rules, work rules, shift differentials, overtime logic, and absence policies for union and non-union populations, reducing recurring payroll exceptions and manual corrections.

Designed and implemented scalable accrual structures for vacation, sick, personal, and extended leave programs, aligning eligibility and balances with tenure, collective agreements, and organizational policies. Managed HRIS integrations using Boomi, validating field-level mappings for employee data, job changes, labor transfers, and payroll outputs while correcting transformation and synchronization issues.

Led end-to-end testing efforts including SIT, UAT, regression, and parallel payroll by developing test scripts, tracking defects, validating earnings and deductions, and resolving discrepancies against legacy results. Performed current-state scheduling and rules analysis during migration, configuring shift patterns, premiums, and overtime logic, and executing test scenarios to validate schedule execution and payroll outcomes.

Acted as a key escalation resource during testing and payroll cycles by prioritizing and resolving critical scheduling, integration, and payroll issues in partnership with HR, Payroll, and Operations teams. Supported system governance and audit readiness by reviewing job codes, labor mappings, reporting outputs, and configuration standards, identifying process improvement opportunities to stabilize payroll and reduce repeat issues.

Supported multi-state payroll alignment during migration to UKG Pro WFM by validating pay rules, overtime logic, and absence policies across business units. Led parallel payroll testing by comparing UKG payroll results against legacy systems, documenting variances, and resolving discrepancies.

Supported administration and stabilization of UKG Pro WFM during a multi-business-unit migration, ensuring accurate timekeeping and payroll alignment for a multi-state workforce. Coordinated configuration, data mapping, and payroll validation activities across scheduling, accruals, overtime rules, and integrations.

Partnered with integration teams and vendors (Boomi-based interfaces) to monitor, validate, and troubleshoot HR, payroll, and timekeeping data flows.

Supported payroll and timekeeping production cycles by resolving data synchronization issues, labor transfer errors, and rule conflicts. Led parallel payroll testing by reconciling UKG results against legacy systems, documenting variances, and coordinating corrective actions.

Managed cross-stream dependencies across scheduling, payroll, integrations, and testing workstreams during migration phases. Supported governance and audit readiness by validating job structures, labor mappings, and reporting outputs.

Supported delivery of a multi-business-unit UKG Pro WFM migration by coordinating configuration, data mapping, integrations, and payroll validation activities. Partnered with internal teams and integration vendors to track progress, resolve data and interface issues, and maintain delivery timelines.

Managed dependencies across scheduling, payroll, integrations, and testing workstreams during parallel payroll cycles. Identified delivery risks during migration and testing phases; coordinated mitigation actions with Payroll, HR, and integration teams.

Supported governance and delivery consistency by validating configuration standards, payroll outputs, and reporting across business units. Acted as escalation support during testing and payroll cycles to prioritize and resolve critical issues impacting delivery.

Implementation Consultant — UT Health

February 2020 – April 2022

Led a large-scale migration from a legacy timekeeping platform to a cloud Workforce Management system by driving discovery sessions, documenting existing rule logic, converting complex clinical pay practices, and validating configuration through multiple rounds of scenario-based testing.

Designed and configured healthcare-specific pay and scheduling rules including daily and weekly overtime, shift differentials, on-call guarantees, weekend premiums, and blended overtime in alignment with union contracts, staffing models, and multi-state labor laws. Built scheduling architectures for 24/7 clinical operations, supporting rotating schedules, self-scheduling, float pools, and cross-department coverage by translating staffing ratios and operational needs into system templates.

Coordinated integrations between HR master data systems, payroll engines, and WFM by validating job transfers, labor allocations, accrual balances, and pay codes, while monitoring interface logs and resolving data mapping discrepancies. Executed end-to-end parallel payroll cycles covering regular pay, premiums, retro adjustments, differentials, and on-call scenarios; documented variances, performed root-cause analysis, and stabilized payroll outcomes prior to go-live.

Developed Dataviews, dashboards, and audit-focused reports to provide visibility into overtime trends, exceptions, compliance gaps, and scheduling inefficiencies, reducing manual audits and improving payroll review cycles. Supported compliance, training, and long-term adoption by configuring meal/rest attestation rules, validating exception responses, providing one-on-one guidance to managers and HR teams, and documenting workflows, standards, and lessons learned for ongoing support.

Designed and validated healthcare payroll rules including overtime, differentials, on-call pay, and premiums in compliance with labor laws and union agreements. Executed parallel payroll cycles covering complex pay scenarios; performed root-cause analysis and stabilized payroll outcomes prior to go-live.

Supported delivery of a large-scale healthcare workforce scheduling transformation, coordinating discovery, configuration, testing, and go-live readiness activities. Managed complex dependencies driven by union agreements, labor laws, and clinical scheduling requirements across multiple departments.

Coordinated integrations between HR systems, payroll engines, and WFM platforms to ensure end-to-end scheduling and payroll alignment. Executed and stabilized parallel payroll cycles across complex healthcare pay scenarios, supporting risk mitigation prior to go-live.

Supported governance and compliance by validating payroll rules, audit reports, and configuration standards in a regulated healthcare environment. Facilitated working sessions with clinical leaders, HR, and payroll teams to align operational requirements and system behavior.

Supported administration and delivery of a large-scale healthcare Time & Attendance and workforce scheduling transformation in a highly regulated environment. Designed and validated healthcare-specific timekeeping and payroll rules aligned with union agreements, labor laws, and clinical staffing models.

Coordinated integrations between HR systems, payroll engines, and Workforce Management platforms to ensure accurate employee time, leave balances, and payroll calculations. Executed and stabilized parallel payroll cycles covering differentials, on-call pay, premiums, overtime, and retro adjustments prior to go-live.

Developed audit-focused Dataviews and reports to support payroll validation, compliance monitoring, and operational oversight. Supported governance and compliance by validating configuration standards, audit reports, and security controls in a healthcare setting. Facilitated working sessions with HR, payroll, and clinical leaders to align operational workflows with system behavior and compliance requirements.

Kronos Analyst — Accenture

August 2018 – January 2020

Supported a workforce transformation initiative by migrating legacy timekeeping rules into a unified Kronos platform, building pay rules and work rules aligned with union, state, and organizational policies to reduce manual payroll corrections. Designed timekeeping workflows for high-volume operations, including rounding rules, shift templates, accrual logic, and attendance frameworks, improving payroll accuracy and reducing recurring exceptions.

Partnered with HR, Payroll, and Operations teams during discovery to translate operational challenges such as missed punches, scheduling gaps, and exception spikes into repeatable configuration updates and standardized processes. Supported multi-location device rollouts by configuring clock profiles, validating punch accuracy, monitoring workforce device logs, and resolving issues related to connectivity, badge mismatches, and time drift.

Executed regression and UAT testing by developing scenarios for rule changes, WIM file flows, and scheduling updates, documenting root causes and supporting system governance and audit-aligned configuration standards. Supported payroll accuracy by configuring pay rules, work rules, and accrual logic aligned with union and state labor requirements.

Supported workforce transformation initiatives by delivering timekeeping and payroll configuration aligned with union and regulatory requirements. Assisted project teams during testing and deployment phases by executing UAT and regression testing and supporting issue resolution.

Partnered with HR and Payroll teams to reduce delivery risk through standardized configuration and documentation. Supported governance-aligned configuration standards and audit readiness during early transformation efforts. Supported administration and configuration of Kronos Workforce Central for timekeeping and payroll-aligned processes.

Built and maintained pay rules, work rules, accrual logic, and attendance frameworks aligned with union and state requirements. Supported production issues by investigating time capture discrepancies, device errors, and rule conflicts impacting payroll accuracy.

Assisted project teams with UAT and regression testing to validate timekeeping and payroll-related system changes. Supported governance efforts through standardized configuration documentation and audit-aligned setup practices.

Education Details-

Accounting Associates, University-River Valley Community College

Passing Year- August 2011-May 2014

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