Customer Service & SHP Enrollment Specialist

Janeanne Dix

715-***-****• ******@*****.***

PROFESSIONAL SUMMARY

Dedicated and personable Customer Service Professional with 15+ years of experience delivering high-quality support in fast-paced environments. Proven track record of resolving customer issues efficiently, enhancing client satisfaction, and building long-term customer loyalty. Skilled in active listening, conflict resolution, and using CRM tools to manage service interactions. Adept at working both independently and as part of a team to exceed performance targets and ensure a seamless customer experience. Committed to continuous improvement and delivering service excellence with empathy and professionalism.

SKILLS

Customer Relationship Management (CRM)

SHP Enrollment entry

SHP report corrections

Collections Account Manager

Conflict Resolution

Active Listening

Problem-Solving

Multitasking

Empathy & Patience

Time Management

Attention to Detail

Complaint Handling

Call Handling (Inbound/Outbound)

CRM Software (e.g., Salesforce)

Microsoft Office Suite (Word, Excel, Outlook)

Live Chat & Email Support Tools (e.g., Intercom, Teams, Zoom)

Verbal & Written Communication

Professional Phone Etiquette

Clear and Concise Messaging

Interpersonal & Soft Skills

Team Collaboration

Adaptability

Positive Attitude

Initiative and Self-Motivation

WORK EXPERIENCE

Aya Health Care / SHP Enrollments Presently employed

Customer Enrollment Specialist

SHP Application Enrollments entry

Correction on error reports, place phone calls to members to verify information that is incorrect

Update PCP’s in members accounts

Place Attributes into system for Agent Commission Renewals

Place TRR Attributes into system for Uncovered Month Surcharges

RapidAir Products Marshfield, WI 6mo, company did a corporate restructure

Customer Service Relations

Guest services inbound/outbound phone calls

Placed orders

Handled all web orders, entered warehouse system for processing

Kwik Trip Marshfield, WI 2 years

Guest Service Leader Manager

Guest services Leader at register

Closing book work from previous day and fuel register lotto and all vendor sales

Counted daily totals and entered into cash money vault for audit

Filled/emptied cash money vault, added money and did daily audit

Daily deposits totals for Loomis for pick up

Stock shelves with new product

Scanning in all active and inactive lottery tickets for daily audit so they matched previous day totals

Prince Corporation Marshfield, WI 4 years

Customer Service Leader/Corporate Account

Placed orders for all corporate accounts

Worked closely with my outside territory representatives

Maintained general office duties

Alliance Collections Marshfield, WI 2 years

Accounts Collections Manager

Accounts collections

Placing collection calls

Masonite Architectural 4 years

Customer Service Leader

Guest services for specific map

Processed custom stain orders from customers samples they sent

Worked closely with inside/outside sales representatives

General office duties

Marshfield Clinic Health Systems, Marshfield, WI 12 years

Receptionist/Appointment Coordinator

Patient services check in and schedule patient appointments

Customer service for phones, inbound/outbound

General office duties

Nasonville Dairy Inc, Marshfield, WI 10 years

Quality Assurance Lab Tech

Swabbed environmental samples for processing and sent to the laboratory for results

Audits with buyers

Managed and processed all gift box orders for the holidays and through out the year as gifts

EDUCATION

Diploma – Marshfield Senior High School, Marshfield, WI

Travel Agent Diploma – McConnel Travel School, Minneapolis

General office and Medical Terminology – Mid State Technical College, Marshfield, WI

EXPERIENCE

My experience within my working history has led me to different customer service roles in each job, and has taught me to be patient, kind with each customer and to listen first to understand their needs. Always go above and beyond, working together and assisting each other to build stronger relationships with co-workers to provide great customer care.

VOLUNTEER

Grace Lutheran Church, Steven Meissner Golf Memorial “Fore the Kids” United Way, Marshfield Elks Lodge

Activities

I enjoy spending time with my family, friends and my lovely pets. We enjoy camping, boating up north, fishing and swimming. I love music also.

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