Customer Success & Client Services Coordinator

DANIELLE GRANT

Atlanta, GA • ****************@*****.*** •

404-***-**** • www.linkedin.com/in/danielle-grant-03345892 PROFESSIONAL EXPERIENCE

HOUSE OF BEÑYÉ Atlanta, GA

Client Services Coordinator & 2020-Present

Replenishment Associate

● Strengthened client relationships, increasing repeat business by 20% over two years through personalized service and strategic follow-ups.

● Managed logistics for 40+ weekly client meetings, boosting attendance rates by 15% through targeted engagement strategies.

● Developed a tracking system for processing 250+ weekly customer orders, reducing order processing time by 30% and improving client satisfaction scores by 10%.

● Managed inventory of 1,200+ SKUs, maintaining optimal stock levels that decreased stockouts by 25%.

● Designed product displays that increased in-store sales by 12% month-over-month.

● Ensured store cleanliness and product quality, contributing to a 5-star customer review rating across platforms.

SQUARE LLC Atlanta, GA

Customer Success Agent & 2020-2025

PEER MENTOR

● Supported over 300 merchants via phone, email, and chat, resolving 95% of inquiries on first contact and contributing to a 20% reduction in escalation rates.

● Mentored peers, leading to a 200% improvement in QA standards and a 15% increase in team productivity.

● Analyzed seller trends, recommending feature improvements that resulted in a 10% increase in merchant retention.

● Created and delivered digital content, boosting peer engagement by 35% during mentorship initiatives.

● Collaborated with cross-functional teams, providing customer feedback that led to 3 product improvements, increasing merchant satisfaction metrics by 18%.

● Spearheaded a client onboarding program for new accounts, which reduced initial support tickets by 18% and enhanced client retention rates by 12% within the first quarter.

PLANET PROFESSIONAL Atlanta, GA

Customer Service Agent 2019-2020

(Contactor)

● Resolved 200+ customer complaints monthly, achieving a 98% customer satisfaction rating.

● Processed orders and requests for up to 50 clients daily, ensuring data accuracy and timely delivery.

● Maintained detailed records, contributing to a 20% reduction in order errors through improved documentation practices.

● Collaborated with cross-functional teams to resolve complex client issues

● Facilitated clear communication and prompt resolution for 30+ escalated situations resulting in improved client trust.

EDUCATION

OAKWOOD UNIVERSITY — Huntsville, AL

Bachelor of Science in Psychology 2005–2009

BAUDER COLLEGE — Atlanta, GA

A.A. in Graphic Design 2000–2002

Chamblee High School — Chamblee, GA

ADDITIONAL INFORMATION/ SKILLS

● Excellent communication and client coordination

● Team management skills

● Project development and management expertise

● Detail-oriented with strong organizational abilities

● Peer mentoring and leadership

● Curriculum development

● Product/Subject presentation

● Data Entry

● CPR (Infant, Child & Adult)

● Breastfeeding Peer Mentor

● Certified Birth & Postpartum Doula

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