Customer Experience & Sales Operations Leader

SANDY KLAMCZYNSKI

CUSTOMER EXPERIENCE & SALES OPERATIONS LEADER

Medical Device Manufacturing OEM Customer Support IQMS / SAP Process Improvement McHenry, Illinois 815-***-**** ****************@*****.*** EXECUTIVE PROFILE

Customer Experience and Sales Operations leader with progressive experience supporting manufacturing organizations, customer order lifecycles, inventory coordination, forecasting, ERP systems and cross-functional communication. Known for improving customer satisfaction, strengthening customer relationships and building practical workflow improvements that help sales, production, inventory and operations serve demanding customers with accuracy and urgency.

CAREER IMPACT

35% 25% IQMS / SAP 9+ YRS

Customer Service & Sales

Feedback Improvement

Sales Growth Achieved in

Prior Role

ERP Manufacturing

Systems

Leadership / Customer-

Facing Experience

CORE COMPETENCIES

Customer Experience Leadership Sales Operations Medical Device Manufacturing Support OEM Customer Support IQMS / SAP ERP Order Management Forecasting Inventory Coordination Customer Retention Workflow Optimization Cross-Functional Collaboration Regulated Manufacturing Mindset PROFESSIONAL EXPERIENCE

Customer Service & Sales Support Manager

Plas-Tech Engineering - Lake Geneva, WI February 2022 - Present

Lead customer service and sales support activity in a medical device/custom manufacturing environment, supporting customers from order request through delivery.

Improved customer service and sales feedback by more than 35% through workflow improvements, proactive communication and stronger internal coordination.

Coordinate customer orders, sales records, returns, inventory availability, forecasts and delivery needs while balancing customer expectations with operational capacity.

Utilize IQMS and SAP ERP systems to support customer orders, inventory visibility, reporting and manufacturing coordination.

Office Manager

Section 8 Doors & Hardware - McHenry, IL September 2020 - February 2022

Managed office administration, workflow, filing systems, AP/AR, deposits, payment collections and recordkeeping.

Coordinated purchasing, office inventory, stocking, shipping and receiving activity while supporting daily operational efficiency.

Branch Manager / Licensed Insurance Agent

American Family Insurance - Libertyville, IL January 2016 - September 2020

Managed customer relationships, branch service activity and consultative sales of auto, home, life and related insurance products.

Increased sales by more than 25% through consultative selling, annual reviews, customer needs assessment and additional product recommendations.

Maintained regulatory documentation, underwriting applications and sensitive customer information with professionalism and discretion.

EDUCATION & CERTIFICATIONS

DeVry University - Graphic Design McHenry County College - General Studies Johnsburg High School - Graduate Illinois Property, Casualty & Life Insurance License (2016 - Present) Illinois Notary Public (2020 - 2024) SANDY KLAMCZYNSKI

TARGETED COVER LETTER MEDICAL DEVICE MANUFACTURING COVER LETTER

Dear Hiring Manager,

Throughout my career, I have learned that exceptional customer experience in manufacturing is created long before a product reaches the customer. It begins with communication, accuracy, follow-through, and strong coordination between customers, sales, production, inventory, shipping and operations. I am excited to pursue customer experience, sales operations, customer success, or manufacturing support opportunities within the medical device and healthcare manufacturing industry. Companies such as Abbott, Baxter, Medline, BD and their supplier networks depend on disciplined teams that can support demanding customers, regulated operations and reliable product delivery. That environment closely matches the way I approach my work.

In my current role as Customer Service & Sales Support Manager with Plas-Tech Engineering, I support customer service and sales activity in a medical device/custom manufacturing environment. I coordinate customer orders, inventory availability, returns, delivery needs and forecasts while working closely with internal teams to make sure customers receive a strong start-to-finish experience. Through improved workflows, proactive communication and stronger internal coordination, I helped improve customer service and sales feedback by more than 35%.

I also bring prior leadership experience in office operations, business process improvement, customer relationship management and consultative sales. As a Branch Manager and Licensed Insurance Agent, I increased sales by more than 25% while helping customers understand complex products and making sure sensitive information was handled professionally and accurately. That combination of service discipline, communication and operational focus transfers directly into medical manufacturing customer support. What I would bring to your organization is a customer-first manufacturing mindset: the ability to build trust with customers, coordinate internally, use ERP systems such as IQMS and SAP, improve workflows and help teams deliver reliable service in a fast-paced environment where accuracy matters. I would welcome the opportunity to discuss how my experience in customer service leadership, sales operations, manufacturing support and process improvement could contribute to your team. Sincerely,

Sandy Klamczynski

McHenry, Illinois 815-***-**** ****************@*****.***

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