Remote Customer Service and Dispatcher

Christiqua Fate

Raleigh, NC ******@*****.*** 980-***-**** Remote-Ready

Professional Summary

Compassionate and adaptable professional with over 6 years of experience in customer-facing, dispatch, sales, and healthcare-related support roles. Skilled in delivering high-quality service, managing high call volumes, handling confidential information, and solving complex problems in remote environments. Seeking a remote Customer Service Representative or Dispatcher role where I can apply my strong communication, multitasking, and problem-solving abilities.

Professional Experience

Health Information Specialist – Datavant / CIOX Health, Remote

December 2025 – March 2026

Processed and managed confidential patient medical records requests in compliance with HIPAA regulations and healthcare privacy standards.

Reviewed, verified, and released medical documentation to authorized providers, insurance companies, and patients with strong attention to detail.

Utilized EMR/EHR systems to retrieve, update, and organize patient health information efficiently.

Handled inbound and outbound communication regarding medical record requests, documentation requirements, and status updates.

Maintained productivity and quality assurance standards while working in a fast-paced remote healthcare environment.

Collaborated with healthcare facilities and internal departments to ensure timely completion of record requests and data accuracy.

Sales Advisor II – Concentrix, Remote

May 2025 – July 2025

Handled inbound sales and retention calls for a national telecommunications provider.

Advised customers on service plans, upsold add-on features, and resolved billing disputes.

Met and exceeded performance metrics, including sales conversion, average handle time, and customer satisfaction scores.

Utilized CRM tools and followed scripting and compliance protocols to ensure accuracy and effectiveness.

Dispatcher – Goodyear Fleet HQ, Remote

February 2025 – April 2025

Dispatched roadside assistance and fleet maintenance support for commercial clients across multiple states.

Monitored service technician availability and coordinated job assignments efficiently.

Ensured accurate entry of dispatch logs, customer concerns, and ETA updates into tracking systems.

Maintained service-level agreement compliance and followed up to ensure timely resolutions.

Telecommunicator – InfoCision, Remote

September 2024 – July 2025

Provided compassionate call handling for K-LOVE listener support and testimony transfers.

Screened and directed incoming calls to appropriate departments with clarity and care.

Maintained call logs and entered sensitive information accurately.

Demonstrated active listening and empathy to support callers during emotional interactions.

Overnight Stock Associate – Walmart Supercenter #1664, Wilson, NC

March 2024 – September 2024

Managed stock levels, inventory records, and coordinated overnight restocking.

Followed safety guidelines while unloading trucks and operating pallet jacks.

Improved inventory retrieval times through efficient organization systems.

Remote Health Customer Support (Intern) – TeleMed Connect, Remote

January 2024 – March 2024

Assisted patients with appointment scheduling, prescription queries, and benefit eligibility via phone and email.

Maintained EMR system accuracy and followed HIPAA-compliant practices.

Guided patients in using online portals and resolving account access issues.

Received 95%+ satisfaction scores for responsiveness and professionalism.

Opening Crew Member – McDonald's, Wilson, NC

May 2023 – August 2023

Provided friendly customer service and processed orders via POS systems.

Maintained a clean and welcoming environment, restocked supplies and supported food prep.

Ensured accurate cash handling and balanced register daily.

Crew Member – Burger King, Wilson, NC

December 2020 – January 2021

Delivered fast and courteous service during high-volume shifts.

Operated the register, processed transactions, and ensured order accuracy.

Upheld cleanliness and safety standards in kitchen and dining areas.

Assistant Manager – Kmart, Kill Devil Hills, NC

August 2021 – November 2022

Supervised store operations, including staff scheduling, inventory tracking, and daily cash handling.

Trained and led a team of 10+ associates, improving customer service and workflow efficiency.

Addressed customer complaints and implemented resolutions in accordance with company policy.

Maintained merchandising standards and monitored loss prevention procedures.

Education

High School Diploma – Beddingfield High School, Wilson, NC

Currently Attending Pima Community College - AAS of Health Information Technology

Skills

HIPAA Compliance Awareness, EMR/EHR Software Familiarity, CRM & Dispatch Software (Zendesk, Salesforce, ServiceTitan), Remote Communication & Customer Service, Conflict Resolution & De-escalation, Microsoft Office & Data Entry, Call Center Metrics & Reporting, Inventory Management & POS Operation, Leadership & Staff Supervision

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