Entry-Level Field Service Technician

JAKESE CAMPBELL

IT SUPPORT SPECIALIST HELP DESK FIELD SERVICE TECHNICIAN U.S. AIR FORCE VETERAN San Antonio, TX 78229 424-***-**** ******.*********@**********.*** PROFESSIONAL SUMMARY

IT support professional with a military background in security, customer service, and technical training. Completed a full- time Tech Fundamentals program focused on IT support, troubleshooting, networking fundamentals, and system administration. Strong communicator and critical thinker with the ability to quickly learn new technologies, resolve technical issues, and provide exceptional customer support in fast-paced environments. Dedicated to delivering reliable technical solutions, improving end-user experiences, and collaborating effectively with teams to maintain secure and efficient IT operations.

CERTIFICATIONS AND SKILLS

Certifications: Tech Fundamentals Certificate – NPower (Completed), CompTIA A+ (In Progress) Technical Skills: IT Fundamentals, Technical Support, Customer Support, Hardware Support, Software Support, Operating Systems, Networking Fundamentals, System Administration, Computer Configuration, Technical Troubleshooting Security & Professional Skills: Security Checks, Access Control, Credential Verification, Base Protection, Critical Thinking, Communication, Team Collaboration

EDUCATION

Tech Fundamentals – NPower August 2025 – December 2025 Full-time virtual IT training program designed to build core technical proficiency for entry-level technology roles. Developed foundational skills in IT support through hands-on training, certification preparation, professional development, and workforce readiness, including practical project experience and mentoring.

● Strong grounding in IT fundamentals, including hardware/software support, operating systems, and computer/peripheral configuration

● Working knowledge of networking basics, infrastructure concepts, and foundational system administration

● Prepared for industry-recognized certifications and real-world troubleshooting through hands-on labs and project- based learning

High School Diploma – Jack Britt High School August 2013 – May 2017 PROFESSIONAL EXPERIENCE

Automotive Detailer – Javier, On Demand Staffing January 2026 – Present

● Prepared vehicles for auto auctions by performing detailed interior and exterior cleaning while maintaining quality standards.

● Performed vehicle inspections, buffing, power washing, and decal removal with strong attention to detail.

● Supported efficient daily operations by completing assigned tasks accurately in a fast-paced team environment. Valet Attendant – SafeCo Parking Co November 2025 – Present

● Assisted customers by issuing valet tickets and delivering professional customer service.

● Safely parked and retrieved customer vehicles while maintaining security and accountability.

● Communicated effectively with customers and team members to ensure efficient daily operations. Automotive Detailer – Enterprise December 2023 – October 2025

● Prepared rental vehicles to company cleanliness and quality standards.

● Assisted customers with vehicle pickup and drop-off while providing excellent customer service.

● Coordinated vehicle transfers between branches and dealerships to support operational needs. Security Forces – U.S. Air Force November 2021 – January 2023

● Provided frontline security support by verifying credentials and monitoring access control procedures.

● Conducted security checks to protect personnel, facilities, and military property.

● Responded to security situations while following established procedures and communicating effectively with team members.

PROJECTS

IT Support Lab Project: Configured computer hardware and software, installed operating systems, and performed basic troubleshooting exercises to develop foundational IT support skills. Network & System Administration Project: Practiced basic network configuration, connectivity testing, and introductory system administration concepts through hands-on labs completed during the Tech Fundamentals program. Technical Troubleshooting Project: Diagnosed and resolved common hardware, software, and peripheral issues using structured troubleshooting methods during technical training.

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