Data Entry Specialist and Eligibility Analyst

Tawanna Henson

Chesterfield, VA ***** +1-804-***-**** **************@*****.***

Professional Summary

Detail-oriented Data Entry Specialist with 10+ years of experience in high-volume environments. Seeking to leverage proven skills in data validation and software proficiency to improve data accuracy and reliability. Work Experience

Sales Advisor

BroadPath Remote

September 2025 to December 2025

• Entered and updated customer information, sales records, and inventory data accurately into company systems.

• Assisted customers in selecting products based on their Medicare needs and preferences.

• Maintained strong product knowledge to provide accurate recommendations.

• Achieved and exceeded monthly sales targets through upselling and cross-selling over 300 products.

• Processed payments, returns, and exchanges accurately using POS systems.

• Built positive customer relationships to encourage repeat business with United Healthcare.

• Handled customer complaints professionally and resolved issues efficiently. Eligibility Worker II/ Temp

Integrated/ Maximus Remote

August 2023 to March 2025

• Accurately and efficiently input data from various sources into digital databases and spreadsheets for applicants applying for Medicaid.

• Reviewed and verified data for accuracy, completeness, and consistency and corrected any errors or discrepancies.

• Collected, reviewed, and assessed applications and related documents for compliance with eligibility requirements.

• Maintained organized digital records and files and generated reports and summaries based on stored data. Senior Sale/ Enrollment Specialist

SelectQuote Remote

August 2021 to July 2023

• Carefully entered and maintained data related to Medicare sales activities, including patient information, insurance policies, and sales records, while adhering to regulatory requirements and company policies.

• Handled questions, issues, and detailed information on requirements, processes, and policies on 30+ calls a day.

• Collected information from qualifying Medicare clients for programs, services or courses.

• Ensured applications are completed correctly and that the required supporting information have been provided. Customer Service/ Dispatcher

Estes Express Lines Richmond, VA

February 2011 to September 2019

• Inputted, verified, and maintained data with a high level of accuracy and attention to detail, ensuring data integrity.

• Handled 50+ calls daily, with duties including checking emails and quoting for white glove services while consistently providing a 98% customer satisfactory

• Resolved complaints and comments on a daily basis with the most effective action

• Continually developed strong 10-key skills with 10,000 keystrokes per hour

• Analyzed and tracks process, informs customers of status updates and time projections; predicts potential risk, and develops actions that reduce threat to the objection

• Successfully trained new employees and reviewed their performance process periodically. Hair Stylist/Salon Owner

Tawanna's Hair Salon

July 2002 to September 2011

• Updated and entered client information, appointment schedules, and other relevant data into the salon's database, while also assisting with administrative tasks.

• Consistently set up workstation with necessary products, equipment, and supplies

• Developed new hair styling techniques using creativity and knowledge of the latest trends

• Answered roughly around 10 phone calls a day while maintaining the salon's customer schedule

• Sold products and closing 5 to 10 sales per day

• Increased the number of re-booking loyalty in clients by 48% within my company a year by providing excellent customer service to each individual

• Directed strategic initiates to achieve client satisfaction Education

Cosmetology (License)

Feenies Hair School

December 1999

High School Diploma

Cumberland High School

June 1991

Upper secondary education

Skills

Microsoft Outlook Written communication Microsoft Office Organizational skills Schedule management Dispatch software communication Office management Microsoft Excel Paychex Data entry Active listening Zoom Electronic health records (EHR) management Record keeping Data analysis skills 10 Key Data Entry Productivity software Google Sheets Website management Route driving Marketing Phone call management Box truck Typing Customer service Spreadsheets Phone etiquette Inside sales Math Data sorting Bank reconciliation data entry GPS Insurance verification Problem solving Medical terminology Dispatching Supply chain QuickBooks Database management Writing skills Data entry in Excel Sales 10 key typing Filing Phone communication Data conversion Clerical experience Handling customer inquiries Commercial insurance knowledge Appointment scheduling Microsoft Word Attention to detail Invoice data entry Analytical thinking Data verification Analysis skills Time management Medical billing Data reporting Administrative experience Data quality assurance Languages

English

Certifications and Licenses

Life & Health Insurance License

July 2021 to Present

Cosmetology License

December 1999 to Present

Contact this candidate