Remote Database Student - Legal Support & Customer Service

Baton Rouge, LA (US) • ***************@*****.*** • linkedin.com/in/channing-lasalle-30ab532b2 • 409-***-**** CHANNING LASALLE

University Student

University student with hands-on experience supporting high-volume data operations, maintaining databases, and resolving documentation discrepancies in remote team environments. Skilled in handling customer inquiries, analyzing call and service trends, and identifying issues to improve accuracy, compliance, and overall client experience. Demonstrates strong attention to detail and the ability to apply critical thinking in fast-paced administrative and service settings, including legal and documentation-focused work. Seeking internship or entry-level opportunities in legal support, remote customer service, or data- driven administrative roles to further develop skills in legal processes, client communication, and database management. EMPLOYMENT HISTORY

REMOTE DATABASE STUDENT WORKER Aug 2025 – Present

Louisiana Baton Rouge

CUSTOMER SERVICE REPRESENTATIVE (CUSTOMER SERVICE REP) Jun 2024 – May 2026 Spirit Airlines Remote

BEAUTY ADVISOR Nov 2022 – Oct 2023

Sephora Beaumont, Texas

LEGAL MENTEE Dec 2022 – Jun 2023

Civil Judge Naomi Doyle Beaumont, Texas

CASHIER Apr 2023 – May 2023

Dollar Tree Beaumont, Texas

Maintained and updated digital knowledge base content to improve information accuracy and accessibility. Researched, verified, and organized large volumes of information for students, faculty, and staff. Performed high-volume data entry while maintaining exceptional attention to detail. Collaborated remotely with multiple university departments to resolve documentation discrepancies. Managed confidential information while meeting deadlines in a fast-paced virtual work environment. Utilized Microsoft Office, Google Workspace, Microsoft Teams, and Zoom for daily communication and project coordination.

Monitored database performance metrics and flagged slow queries for senior DBAs with actionable notes. Processed refunds and billing adjustments in Salesforce within policy windows to maintain accurate ledgers. Reviewed weekly call transcripts to identify complaint patterns and proposed three policy clarifications. Handled escalated customer disputes through negotiation and offered alternatives to achieve case closure. Answered 60+ inbound calls daily to resolve billing questions and restore account access. Prepared store displays for product launches using planogram specs, maintaining visual standards on schedule. Logged client skin notes and preferences in CRM, enabling personalized recommendations on return visits. Led daily merchandising resets to align displays with seasonal promotions and visual merchandising guidelines. Tracked weekly sales of key SKUs and reported trends to store manager for restock planning. Built a standardized document checklist for intake that cut missing-doc requests from clients. Reviewed court filings and annotated case files to flag jurisdictional issues for judge's review. Summarized trial transcripts into chronological exhibits to speed judicial opinion drafting. Maintained confidential case logs and tracked filing deadlines to prevent missed court-imposed dates. Prepared witness lists and exhibit indexes, improving courtroom organization during hearings. Balanced daily cash deposits and prepared bank deposits following store cash-handling procedures. Resolved customer payment disputes at register by verifying receipts and applying store refund policies. Provided friendly, efficient customer service in a high-volume retail environment. Resolved customer questions and concerns with professionalism and empathy. Assisted with stocking merchandise and maintaining an organized sales floor. Supported daily store operations while multitasking during peak business hours. LEGAL ASSISTANT Dec 2022 – Jan 2023

Attorney Brittany Holmes Beaumont Texas

EDUCATION

BACHELORS OF SCIENCE Aug 2024 – May 2028

Louisiana State University and Agricultural & Mechanical College Baton Rouge HIGH SCHOOL DIPLOMA Aug 2020 – May 2024

West Brook Senior High School Beaumont

GPA: 4.0

SKILLS

Adaptability, Data Analysis, Microsoft Word, Critical Thinking, Public Speaking, Web Development, Legal Development, Legal Skills, Problem Solving, Case Study, Time Management, Database Management LANGUAGES

English (Native)

Communicated professionally with attorneys, clients, and court personnel. Assisted with client intake, scheduling, and case documentation. Organized confidential legal files and maintained accurate records. Conducted legal research and drafted case summaries. Prepared documents and supported attorneys with administrative tasks. Maintained strict confidentiality while managing sensitive information. Reviewed client contracts for clause inconsistencies and flagged risk items for attorney review. Dean’s List Recipient

Cumulative GPA: 3.8

Academic Scholarship Recipient (Merit-Based)

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