Executive Operations Director & Strategic Leader

UDREY L. GREEN-HILL – MAHS

South River, NJ ***** (201)674-.3319 *************@*****.***

EXECUTIVE OPERATIONS DIRECTOR

Executive Operations Leader with 15+ years of experience driving enterprise-wide operations, strategic execution, and organizational performance. Proven ability to lead high-impact initiatives that improve efficiency, optimize resources, and deliver measurable business outcomes across complex, multi-stakeholder environments. Adept at translating vision into actionable strategies, strengthening infrastructure, and aligning cross-functional teams to achieve corporate objectives.

Demonstrated expertise in operational strategy, process improvement, and program scalability, with a strong track record of building partnerships that enhance growth, brand reputation, and market reach. A results-driven decision- maker known for elevating organizational performance, fostering accountability, and leading with integrity. Recognized for executive presence, strong stakeholder management, and the ability to navigate both corporate and community-facing environments, bringing a unique blend of operational rigor and people-centered leadership that drives sustainable success.

Areas of expertise include:

- Project Management

- Strategic Planning & Execution

- Compliance Regulation

- Operational Analysis

- Training & Development

- Organizational Leadership

- Personnel Training & Development

- Stakeholder Partnership

- Program Development

- Documentation & Reporting

- Regulatory Compliance

- Case Management Oversight

- Public Speaking

- Payroll Management

- Event Planning

PROFESSIONAL EXPERIENCE

Gateway Academy Charter High School Newark, NJ

College and Career Counselor

• Built and managed cross-sector partnerships to expand program reach, enhance service delivery, and align initiatives with organizational goals.

• Led end-to-end planning, implementation, and evaluation of large-scale initiatives, ensuring alignment with strategic priorities and measurable outcomes.

• Partnered with internal teams and external stakeholders to drive coordinated efforts, streamline processes, and improve organizational effectiveness.

• Developed and maintained efficient workflows, ensuring compliance, accuracy, and timely reporting across multiple programs and regulatory requirements.

• Monitored performance metrics, tracked progress, and utilized insights to inform strategy, improve outcomes, and drive accountability.

• Provided high-level guidance and support to diverse stakeholders, navigating complex needs and delivering tailored solutions.

• Developed and delivered workshops and educational sessions to enhance stakeholder knowledge, engagement, and outcomes.

• Ensured adherence to state, organizational, and regulatory standards through accurate documentation and reporting systems.

• Drove 100% completion of key deliverables across a defined population, demonstrating accountability, execution excellence, and commitment to outcomes

Passaic County Community College Paterson, NJ

Academic Pathway Counselor

• Directed high-volume service delivery, managing a portfolio of 475+ clients while ensuring consistent outcomes and operational efficiency.

• Led the development and launch of large-scale initiatives, including cross-functional events and programs that increased engagement and organizational visibility.

• Supervised and coordinated teams, vendors, and senior stakeholders to execute key initiatives, ensuring alignment with organizational priorities.

• Managed complex workflows and high-volume case tracking (350+ cases per cycle), implementing systems to monitor progress, improving completion rates, and drive accountability.

• Cultivated relationships with external organizations and community partners to expand service offerings and create scalable opportunities.

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2 A u d r e y G r e e n - H i l l - M A H S

• Oversaw end-to-end logistics for major institutional events, including vendor management, stakeholder engagement, and executive-level coordination.

• Delivered advisory and support services that improved retention, engagement, and successful outcomes across a large population.

• Contributed to institutional initiatives (e.g., Guided Pathways), supporting strategic transformation and process alignment.

• Maintained accurate records and leveraged data to inform decision-making, ensure compliance, and optimize operational performance.

Rockland Community College Suffern, NY

Community & Outreach Placement Manager

• Developed and implanted strategies to community organizations and agencies to enhance accessibility of workforce and career education in Rockland County, fostering partnerships that benefit both students and employers.

• Partnered with the Department of Labor and Workforce Development Boards to disseminate career information to secondary schools

• Collaborated with the Title V Director to facilitate project administration, while also serving on institutional Program Advisory and Steering Committees to provide valuable insights and

• Conducted community needs assessments to identify gaps in services and opportunities for new initiatives. E

DUCATION

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ROFESSIONAL

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ESIGNATIONS

Master of Arts, Human Services, Public Policy & Counseling (MAHS) Liberty University Lynchburg, NJ

Bachelor of Arts, African Studies/Urban Community Development William Paterson University Wayne, NJ

Certification, Non-Profit Emerging Leaders, Rutgers University Certificate Identifying Child Abuse and Neglect Certification, New Jersey Certificate Community Advocacy Ambassador, AAE (Association of American Educators)

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