Customer Service & Billing Specialist
Resume:
Chasity Carter
*********@*****.*** 470-***-****
Professional Summary
Reliable and people-oriented professional with over 5 years of experience in customer service, data entry, and administrative support. Skilled in managing customer accounts, resolving billing issues, and handling sensitive data with accuracy. Proficient in Microsoft Office, Excel, and Canva. Seeking to contribute strong organizational skills and a positive attitude to a growth-oriented team in customer service, marketing, or administrative support. Work Experience
Discover Financial Services
Senior Billing Specialist January 2025 – Present Initiate and manage billing disputes to ensure timely resolution for customers Handle ticket retrieval cases and collaborate with internal teams for documentation Locate and verify checks or payments to maintain accurate financial records Provide high-level support to resolve complex billing issues with professionalism Account Specialist March 2024 – December 2024
Managed customer accounts and resolved inquiries with a focus on accuracy and efficiency Processed payments and assisted customers with billing-related concerns Reviewed and explained billing statements to ensure client understanding Delivered excellent customer service while adhering to compliance standards Nordstrom
Service Experience September 2023 – April 2024
Assisted customers with purchases, returns, and product inquiries to ensure a positive shopping experience
Managed inventory and organized merchandise on the sales floor Resolved customer concerns efficiently while maintaining a professional demeanor Supported store operations to uphold Nordstrom’s service standards HCSC Blue Cross and Blue Shield – Chicago, IL
Customer Advocate September 2022 – June 2023
Handled inbound calls from members regarding PCP changes, claims, and benefits Provided pharmacy and insurance information and updated customer records Trilab LLC – Elmhurst, IL
Collector September 2021 – April 2022
Collected COVID-19 test samples and entered associated data from multiple locations Revere Care – Chicago, IL
Volunteer June 2018 – August 2018
Organized events and supported youth programs including a Back-to-School picnic Clark Atlanta University – Atlanta, GA
Work Study September 2017 – May 2018
Sorted and delivered mail and packages for students and faculty Macy's – Downtown Chicago, IL
Sales Associate December 2017 – January 2018
Assisted customers, managed inventory, and maintained store appearance After School Matters – Chicago, IL
Referee October 2016 – December 2016
Learned fundamentals of basketball officiating
Delaware North – Chicago, IL
Commissary Worker April 2016 – August 2016
Prepared food, conducted inventory, and supported stadium vendors Education
Clark Atlanta University, Illinois State University – Present High School Diploma Baker College Prep – Chicago, IL 2017 Skills
• Customer Service & Communication
• Data Entry & Typing (50+ WPM)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Canva (Basic Design & Marketing Materials)
• Inventory Management & Retail Operations
• CRM Software (basic knowledge)
• Time Management & Organization
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