Bilingual, HR manager, customer service, fraud specialist, teacher,ect
Resume:
Abigail Feliz
Accounts Payable Clerk/ HR Manager
Houston, US, 77082
**********@*****.***
HR Manager and Accounts Payable Clerk with extensive experience driving operational efficiency and enhancing employee engagement. Demonstrates a keen ability to streamline processes, improve financial accuracy, and foster a culture of open communication. Leverages bilingual proficiency in Spanish and English to support a collaborative work environment and deliver superior results in recruitment and payment processing.
Employment history
Manager / Supervisor,
Hyundai Mobis, Feb
2024 - Present
Montgomery, Al
Accounts Payable
Clerk, Manjae
Cosmetics, Jan 2022 -
Jan 2024
Houston, Texas
Associate Chargeback
Analyst, Apex
contracting, Jack
Henry, Feb 2020 - Jan
2022
Houston, Texas
• Processed chargebacks, adjustments, representment and all other cardholder disputes.
• Worked with networks and internal departments to resolve adjustment/chargeback related issues.
• Researched escalated complex customer issues and provided the highest level of support.
• Kept up to date on industry information, Visa and MasterCard regulations, new products, enhancements, system changes and compliance issues.
• Researched and corrected rejects on the chargeback files sent to Visa. Oversee HR operations, enhance employee engagement, streamline processes, resolve conflicts, boost productivity.
Fostered a culture of open communication, enhancing employee engagement and creating a supportive work environment.
Implemented a new recruitment strategy, significantly reducing time-to-fill positions and increasing candidate quality.
Developed and launched a comprehensive onboarding program, resulting in improved retention rates among new hires.
Analyzed employee feedback data to identify trends, leading to targeted initiatives that enhanced workplace satisfaction.
Maintained accurate employee records and compliance documentation, ensuring adherence to industry regulations and corporate standards. Developed a new recruitment strategy that streamlined hiring processes, significantly reducing time-to-fill positions while enhancing candidate quality. Streamlined HR operations, leading to noticeable gains in productivity and a more efficient workflow across departments.
Process vendor invoices and payments, ensuring accurate and timely transactions. Resolve daily discrepancies, improving financial accuracy and reducing errors. Maintain strong vendor relationships, effectively addressing and resolving disputes. Verify invoice documentation, ensuring compliance and validity before processing. Organize financial records with precise coding, enhancing audit readiness and retrieval. Streamlined invoice processing workflows, achieving faster turnaround times and significantly enhancing vendor satisfaction.
Implemented a new electronic filing system for invoices, improving retrieval speed and reducing paperwork by 30%.
Analyzed discrepancies in vendor reports, identifying root causes and implementing solutions that improved accuracy in financial reporting. Fostered strong relationships with vendors through effective communication, resolving disputes swiftly and maintaining a positive partnership. Maintained meticulous financial records by accurately coding invoices and receipts, ensuring audit readiness and compliance with corporate standards. Employment history
• Cross trained staff to ensure that all functions are covered at all times.
• Assisted other areas in analyzing disputes, and conveying the Visa requirements. Service Coordinator
Lead, FGO Logistics,
Jan 2019 - Dec 2019
• Provided technical support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems.
• Communicated the customer's needs/expectations to the appropriate personnel.
• Followed escalation procedures to ensure complex support issues are resolved.
• Handled Supervisor escalations.
• Assisted customers with information regarding their account.
• Participated in training programs to continuously improve product knowledge and service skills.
• Trained new staff.
Banking Assistant,
Central Bank Of The
Dominican Republic,
Aug 2013 - Nov 2018
Santo Domingo Pueblo
• Provided excellent customer service to clients in a fast-paced banking environment.
• Addressed customer inquiries and resolved issues regarding products, services, and transactions.
• Demonstrated clear and effective communication skills both in person and over the phone.
• Collaborated with team members to ensure smooth operations and customer satisfaction.
• Assisted clients with loan applications, successfully securing funding for their needs. Senior Therapy
Technician, Comfort
Care Medical, Jun 1998 -
Aug 2012
• Educated patients and families on conditions, treatments and home exercises.
• Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
• Administered tests to assess nature of disabilities and limits of function and personal capacities.
• Helped determine realistic treatment goals and adjusted steps based on patient progress.
• Helped improve fine motor, visual perception and sensory processing skills.
• Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
• Improved quality processes for increased efficiency and effectiveness. Education
Western Governors University, Salt Lake City, UT
Skills
Spanish English Customer Service Data Entry
Communication Payment Processing Problem Solving Account Management Training Technical Support
Languages
English Spanish
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