Customer-Focused Retail and Operations Leader

William Younger

Lyman, *****, USA, 864-***-****, *****.*******@*****.***, https://linkedin.com/in/william-younger- 382975b0

SUMMARY Dynamic professional with extensive experience in management and customer service within the food and retail industries. Over 10 years of experience leading teams and ensuring exceptional customer satisfaction. Proven track record in boosting sales and performance through effective training and engagement strategies. Recognized for maintaining high operational standards and contributing to a positive team environment. Prepared to drive success at Arby’s, fostering innovation and growth while uplifting team performance.

WORK EXPERIENCE

09/2024 – 01/2025 Licensed Insurance Producer January 2024 to January 2025, CENTENE RESULTS-CX

Lyman, USA

Facilitated customer enrollment during open enrollment for Ambetter Insurance.

Guided clients through signing up for Healthcare.gov and state-run exchanges.

Maintained comprehensive records of all client interactions through Salesforce CMS.

10/2013 – 01/2021 Electrical Pro, Lowe’s Home Improvement Bradenton, USA Delivered exceptional customer service in lighting, ceiling fans, and electrical supplies.

Assessed customer needs by analyzing project descriptions and providing tailored solutions.

Upheld high housekeeping standards to ensure a safe and organized environment.

05/2013 – 08/2018 Electrician, Palmeri Electric Bradenton, USA Contributed to new construction projects through electrical wiring installations.

Applied extensive knowledge of local codes to ensure compliance with regulations.

Delivered quality workmanship promptly while focusing on meticulous detail.

01/2017 – 07/2018 Licensed Home Inspector, Self Employed Bradenton, USA Completed rigorous training through AHIT and successfully passed the licensing exam.

Gained substantial knowledge of construction practices and standards. Conducted thorough inspections with a strong emphasis on detail and accuracy.

11/2011 – 03/2013 Owner / Operator, TobireeCorp Parrish, USA Conceptualized and operated an independent Dollar Store, overseeing all business aspects and operations.

Also worked 08/2025 - 02/2026

01/1969 – 06/1971 Assistant Manager at Arby's Bradenton, Fl., Jamco (Arby's)

Bradenton, Florida, United States

EDUCATION

01/1979 – 11/1981 MCC

Certified Licensed Home Inspector for the State of Florida, Electronics Technology

Bradenton, USA

04/2016 – 08/2016 AHIT

Certificate, Home Inspection

Parrish, Florida

Completed online instruction.

01/2024 – 01/2025 BREWER INSURANCE SCHOOL

Licensed Insurance Producer South Carolina,

Insurance Agent from 01/2024 to 01/2025

active and still licensed.

South Carolina, United States

Licensed in South Carolina and multiple other states. SKILLS Mechanical, Electrical, Plumbing Customer Satisfaction Office Administration Home Inspection

Salesforce CMS Electrical Wiring

Attention To Detail Customer Support

Communication Leadership

Safety Compliance Problem Solving

Loss Prevention Teamwork

Sales Management Performance Management

Training Customer Service

Team Leadership Engagement

Humility Creativity

Adaptability

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