Remote Online Chat Agent Customer Support

SHARON B. SMITH

New Smyrna Beach, FL 386-***-**** *********@*******.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and data management professional with over 30 years of experience in data entry, records management, administrative support, customer service, and office operations. Proven ability to accurately enter, verify, update, and maintain confidential records while meeting deadlines and ensuring data integrity. Skilled in identifying discrepancies, managing digital files, maintaining organized databases, and supporting team operations with efficiency and accuracy. Proficient in Microsoft Office and Google Workspace with strong written communication, organizational, and multitasking abilities.

CORE COMPETENCIES

• Data Entry & Data Verification

• Recordkeeping & Database Management

• Error Detection & Correction

• Digital File Organization

• Administrative Support

• Confidential Document Management

• Microsoft Office (Word, Excel, Outlook)

• Google Workspace

• Spreadsheet Management

• Billing & Account Reconciliation

• Calendar Management & Scheduling

• Customer Service & Client Relations

• Deadline Management

• Multi-Line Telephone Support

• Compliance Documentation

• Written & Verbal Communication

• Independent Remote Work

• Report Preparation

PROFESSIONAL EXPERIENCE

NSB Realty Team at Sea Woods Condominium Community

Project Manager / Administrative Support

New Smyrna Beach, FL Nov 2024 – June 2026

• Entered, updated, and maintained homeowner account data, HOA fees, and billing records with high accuracy.

• Verified account information and reconciled statements, identifying and correcting discrepancies promptly.

• Organized and maintained digital and physical records, vendor files, and maintenance documentation.

• Processed resident service requests and maintained accurate communication logs.

• Coordinated scheduling, maintained calendars, and supported daily administrative operations.

InformData

Verifications Specialist

Kennesaw, GA Feb 2024 – Nov 2024

• Conducted detailed employment, education, military, and professional reference verifications.

• Maintained accurate digital records while ensuring confidentiality and compliance standards.

• Reviewed and verified data for accuracy and consistency before submission.

• Managed high-volume case files while meeting strict deadlines and quality benchmarks.

The Background Warehouse

Researcher / Trainer

New Smyrna Beach, FL Jun 2016 – Jan 2024

• Performed extensive data collection, research, and verification of employment and education histories.

• Maintained organized records and updated databases for reporting accuracy.

• Identified and corrected missing or inaccurate information through detailed review.

• Assisted in onboarding and training employees on documentation procedures and compliance practices.

Volusia County School Board

Office Specialist I

DeLand, FL Aug 2014 – Apr 2016

• Maintained attendance records and confidential student files for over 400 students.

• Entered and verified student data for accuracy and compliance reporting.

• Organized office documentation, inventory records, and audit materials.

• Supported daily administrative functions and served as a primary communication contact.

A2Z Travel and Promotions

Customer Service & Travel Fulfillment Agent

New Smyrna Beach, FL Mar 2013 – Jul 2014

• Managed customer records, travel documentation, and itinerary details.

• Maintained detailed files and processed updates with accuracy.

• Provided customer support and handled high-volume inbound communications.

Creative Services Inc.

Investigator

Chapin, SC Sep 2013 – Oct 2013

• Conducted background investigations and verified data for security clearance compliance.

• Prepared detailed, accurate reports while maintaining strict confidentiality.

Clear Ear Hearing Solutions

Customer Service Representative

New Smyrna Beach, FL Jun 2013 – Aug 2013

• Managed appointment scheduling, customer records, and front-desk documentation.

• Maintained organized files and ensured accurate data entry for client information.

Vitera Healthcare Solutions

Director of Internal & External Training

New Smyrna Beach, FL Dec 2000 – Feb 2012

• Created and maintained training documentation, operational records, and procedural guides.

• Coordinated schedules, tracked project timelines, and maintained organized reporting systems.

• Ensured accurate documentation and consistency across nationwide training programs.

Technical Support Specialist

New Smyrna Beach, FL Oct 1996 – Dec 2000

• Provided technical support for billing software and data entry systems.

• Assisted clients with software troubleshooting, reporting, and record management.

• Guided users through system functionality and data correction procedures.

EDUCATION

Daytona Beach Community College

Business Management Coursework

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