Operations & Vendor Compliance Coordinator

RAJAHNAH MATRA

Project & Operations Coordination Office & Facilities Management Vendor Coordination Project Management Systems San Marcos, TX 857-***-**** *************@*****.*** linkedin.com/in/rajahnahmatra PROFESSIONAL SUMMARY

Versatile Operations and Project Coordinator with 10+ years of experience optimizing operational workflows for high-growth, fast-paced organizations. Skilled at managing project lifecycles, vendor relationships, and cross-functional teams while balancing creative and operational priorities in service-driven environments. Proven track record building documentation systems and communication workflows that improve efficiency and reduce response delays in professional services and multi-site operations. B.S. Business Administration, Finance Concentration, Bay Path University, Summa Cum Laude.

CORE COMPETENCIES

Project & Operations Coordination: Project Schedule & Milestone Tracking, Project Management Software, Documentation & Records Management, Vendor & Facilities Coordination, Process Improvement Operations & Leadership: Multi-Site Operations, Regional Team Leadership, Payroll & Budget Reconciliation, Scheduling, Performance Management

Assets & Supply Chain: Asset & Inventory Management, Merchandise Coordination, Logistics Support, Launch & Expansion Readiness Compliance & Systems: Compliance Management, Stakeholder Communication, Cross-Functional Coordination, Process Improvement Enterprise-Grade Systems: SAP, ISNetworld, SharePoint, Microsoft Access Project & Productivity Tools: Excel (Pivot Tables, VLOOKUP, Reporting & Data Analysis), PowerPoint, Outlook, Teams, Airtable, Trello PROFESSIONAL EXPERIENCE

Poseidon Digital Ltd., Regional Operations Manager, Northeast Territory (Venue Operations & Merchandise Coordination)Oct 2024 – May 2025 Led regional venue operations and merchandise coordination for ChangeWorlds, a touring immersive entertainment company under parent company Poseidon Digital Ltd. (UK), across a network of 55+ venues domestically and internationally.

• Led day-to-day field operations across 11 Northeast venues, managing scheduling for a regional team of 50 to 60 representatives using Deputy, the company's timekeeping system, and overseeing weekly payroll reconciliation

• Owned merchandise coordination as approximately 50% of role scope. Upheld merchandising standards across all venues, monitored stock levels, and resolved discrepancies as they came up

• Managed relationships with merchandise and hardware suppliers, sourcing alternative vendors, including signage and banner suppliers, when existing suppliers could not meet requirements

• Managed approximately $250,000 in annual operational spend across regional payroll, merchandise, hardware, and vendor payments

• Served as the primary liaison between executive leadership and field teams, ensuring brand consistency and operational readiness across regional launches

DuPont: Contract Administrative Assistant (Contract, via Kelly Services) Aug 2023 – Oct 2024 Placed by Kelly Services to support the Site Contract Administrator within DuPont's Contract Administration function. Served as the liaison between contractors and area operations personnel at a multi-billion dollar regulated enterprise facility.

• Managed site access onboarding and compliance documentation for 220+ vendor organizations and approximately 600 contractors at a multi-billion dollar regulated facility

• Developed a documented workflow chart mapping the vendor variance approval process for all stakeholders, reducing miscommunication and serving as an ongoing operational reference

• Redesigned vendor email and communication workflows by restructuring inbox triage and filing systems, reducing response delays and improving consistency in vendor communications by approximately 50%

• Created vendors, requisitions, and purchase orders in SAP, and worked directly with ISNetworld to validate vendor qualifications and compliance documentation

M&T Bank, Senior Regional Administrative Coordinator Jan 2023 – Jun 2023

• Supported regional leadership across multiple states, coordinating operational initiatives, budget tracking, financial reporting, grant administration, and resource planning

Maria Hopkins Associates: Operations & Appraisal Support Coordinator Jan 2020 – Dec 2022 Real estate appraisal firm: supported documentation, scheduling, and stakeholder coordination across approximately 780 residential and commercial appraisal files over three years.

• Managed documentation, scheduling, and stakeholder communications across 780 appraisal files, coordinating with lenders, clients, attorneys, and appraisers to ensure timely delivery Prior: Estimating Administrator, J.C. Cannistraro Operations Project Coordinator, DHK Architects EDUCATION & CERTIFICATIONS

B.S. Business Administration, Finance Concentration Bay Path University Summa Cum Laude CAPM, Project Management Institute HubSpot Revenue Operations HubSpot Sales Hub HubSpot Service Hub HubSpot Inbound Marketing Lean Six Sigma Green Belt, Expected 2026

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