Customer Service & Administrative Support Specialist
Resume:
C ONTACT
Cell: 843-***-****
Email: ******@*****.***
Aiken, South Carolina 29801
PROFESSIONAL SUMMARY
Versatile and detail-oriented professional with extensive experience in both customer service and administrative support. Proven track record in delivering outstanding customer service while efficiently managing administrative tasks such as scheduling, data entry, document management, confidentiality, and compliance with regulatory standards. Adept at resolving customer inquiries and issues with a solution-oriented approach, while maintaining organizational efficiency through effective multitasking and problem-solving skills. Demonstrates strong communication abilities, organizational skills, and proficiency in office software and tools. Committed to enhancing operational workflows and ensuring a high standard of service and administrative support. Safety first mindset.
WO RK EXPERIENCE
GLOBAL MARKETING RESEARCH SERVICES
Security Officer Florence, SC May 2022 – Present
• Conduct telephone interviews and surveys to collect data on market trends, consumer preferences, and competitive analysis.
• Ensure the accuracy and reliability of data collected during calls.
• Enter and maintain data in databases or research tools with a high degree of accuracy.
• Analyze collected data to identify patterns, insights, and trends.
• Engage with respondents professionally and courteously to obtain valuable insights.
• Address respondent inquiries and provide information about the research process.
• Compile research findings and prepare reports summarizing key insights and recommendations.
• Communicate results and trends to internal teams or clients.
• Adhere to research protocols, ethical guidelines, and confidentiality agreements.
• Maintain high-quality standards in data collection and reporting.
• Handle calls across different time zones and regions, adjusting communication styles as necessary.
• Be sensitive to cultural differences and diverse respondent backgrounds.
• Provide feedback on research processes and suggest improvements to enhance efficiency and effectiveness.
• Stay updated on industry trends and best practices in market research. EDUCATION
FLORENCE DARLINGTON
TECHNICAL COLLEGE
Associates in Applied Science –
Criminal Justice
Est. Graduation: December 2024
LAKE CITY HIGH SCHOOL
South Carolina High School Diploma –
June 2016
S KILLS
COMMUNICATION
Verbal Communication
Clearly and effectively communicate
with customers and colleagues.
Written Communication
Prepare clear, concise, and professional
documentation and correspondence.
CUSTOMER SERVICE SKILLS
Problem-Solving
Address and resolve customer issues and
concerns with a solution-oriented
approach.
Empathy and Patience
Handle customer inquiries and complaints
with understanding and composure.
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SLAYBYDESS, LLC
Owner/Manager Florence, SC May 2022 – Present
• Develop and implement long-term business strategies and goals to drive growth and profitability.
• Provide leadership and direction to all departments, fostering a positive work environment and guiding team development.
• Manage financial performance, including budgeting, forecasting, and ensuring financial stability and compliance.
• Oversee daily operations to ensure efficiency, quality control, and adherence to company policies.
• Identify and pursue new business opportunities, partnerships, and markets to expand the company's reach and revenue.
• Build and maintain strong relationships with clients, customers, and key stakeholders to enhance satisfaction and loyalty.
• Ensure the company adheres to all relevant laws, regulations, and industry standards.
• Make high-level decisions regarding the company's strategy, operations, and investments.
PREMIER FACILITY SOLUTIONS, LLC
Manager Allendale, SC May 2022 – Present
• Oversee daily operations of cleaning services, ensuring efficiency and quality.
• Schedule and coordinate cleaning assignments and staff shifts.
• Monitor and maintain inventory of cleaning supplies and equipment.
• Recruit, train, and supervise cleaning staff, ensuring adherence to company policies and procedures.
• Conduct performance evaluations, provide feedback, and address staff issues.
• Implement and monitor cleaning standards and protocols to ensure high- quality service.
• Address and resolve any service issues or complaints promptly.
• Develop and manage budgets, track expenses, and ensure cost-effective operations.
• Analyze financial reports and performance metrics to drive business improvements.
• Identify opportunities for expanding services or acquiring new clients.
• Develop and implement marketing strategies to promote the company’s services.
• Ensure all cleaning practices comply with health and safety regulations.
• Conduct safety training and ensure adherence to proper use of equipment and chemicals.
ADMINISTRAVTIVE SKILLS
Organization
Manage multiple tasks, schedules, and
documents efficiently.
Attention to Detail
Ensure accuracy in data entry, document
handling, and administrative tasks.
TECHNICAL SKILLS
Software Proficiency
Utilize office software (e.g., Microsoft
Office, Google Workspace) and customer
service tools (e.g., CRM systems).
Data Management
Maintain and manage databases, records,
and other information systems.
TIME MANAGEMENT
Prioritization
Effectively prioritize tasks and manage
time to meet deadlines and handle
workload.
INTERPERSONAL SKILLS
Team Collaboration
Work effectively with colleagues and
departments to achieve common goals.
Customer Relations
Build and maintain positive relationships
with customers and stakeholders.
ADAPTABILITY
Flexibility
Adjust to changing priorities and handle
unexpected challenges with ease.
Learning Agility
Quickly learn new systems, processes, and
tools as needed.
CONFLICT RESOLUTION
Negotiation
Manage and resolve conflicts or disputes
in a professional manner.
Diplomacy
Handle sensitive situations tactfully and
professionally.
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DOTHAN SECURITY INC. – DSI
Security Officer Florence, SC May 2022 – Present
• Conduct regular patrols of the premises to deter and detect suspicious activities.
• Monitor surveillance systems and security equipment to ensure operational effectiveness.
• Manage entry and exit points, ensuring that only authorized individuals gain access.
• Verify identification and issue access badges or passes as needed.
• Respond promptly to alarms, emergencies, or incidents, including medical emergencies, fire, or theft.
• Document and report incidents, including detailed descriptions and follow-up actions.
• Enforce company policies, procedures, and regulations to maintain order and security.
• Provide clear instructions and guidance to individuals regarding security protocols.
• Assist visitors, employees, and contractors with information and directions.
• Address and resolve any security-related concerns or questions.
• Maintain accurate records of daily activities, incidents, and observations.
• Prepare and submit incident reports, activity logs, and security assessments.
• Participate in emergency response drills and training.
• Familiarize yourself with emergency plans and procedures for the facility.
AMERICAN SECURITY
Security Officer Florence, SC Aug. 2021 – May 2022
• Regularly patrol assigned areas to detect and deter suspicious activities or security breaches.
• Use surveillance equipment to monitor and record activities in and around the premises.
• Respond to alarms, incidents, and emergencies according to established procedures.
• Document and report security incidents, hazards, and irregularities.
• Manage access to buildings and restricted areas, checking identification and authorizations.
• Assist employees and visitors with directions, information, and addressing concerns.
• Ensure adherence to company policies, procedures, and legal regulations related to security.
• Monitoring activity and traffic in assigned areas.
• Enforcing rules and regulations.
COMPUTER SKILLS
Office Software Proficiency
Microsoft Office Suite
Word (document creation), Excel
(spreadsheets and data analysis),
PowerPoint (presentations), Outlook
(email and scheduling).
Google Workspace
Google Docs, Sheets, Slides, and Gmail
for similar functions as Microsoft Office.
Customer Relationship
Management (CRM) Systems
Experience with CRM software like
Salesforce, HubSpot, or Zoho for
managing customer interactions and data.
Data Entry and Management
Accurate data input and management
using databases and spreadsheets.
Knowledge of data manipulation and
analysis tools.
Communication Tools
Proficiency with communication
platforms such as Slack, Teams, or Zoom
for virtual meetings and collaboration.
Basic Troubleshooting
Ability to identify and resolve common
computer and software issues
independently.
Internet Navigation
Skilled in using web browsers for
research, information retrieval, and online
communication.
Document Management Systems
Familiarity with systems for organizing
and managing digital files and documents,
such as SharePoint or Dropbox.
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APPLE - REMOTE
Technical Support Cupertino, CA Oct. 2019 – August 2021
• Managed call flow and responded to technical support needs of
• Respond to and diagnose technical issues reported by customers or employees via phone, email, or chat.
• Resolve hardware, software, and network problems in a timely and effective manner.
• Provide step-by-step guidance to users for resolving technical issues.
• Install, configure, and update software and hardware as needed.
• Maintain detailed records of support requests, solutions, and system configurations.
• Document troubleshooting steps and resolutions for future reference.
• Offer excellent customer service by clearly communicating technical information and ensuring a positive user experience.
• Follow up with users to confirm resolution and provide additional support if necessary.
• Assist in the routine maintenance of systems, including updates, backups, and performance monitoring.
• Monitor system performance and report any issues or improvements needed.
• Stay updated on the latest technology trends, software updates, and best practices.
• Contribute to knowledge bases, FAQs, and training materials to aid in self-service support.
• Work with other IT staff and departments to address complex issues and implement solutions.
• Escalate unresolved issues to higher-level technical teams or management as needed.
NEXREP - REMOTE
Inbound Sales Rep Portland, MA Feb. 2019 – October 2019
• Respond to incoming calls, emails, or chat inquiries from customers promptly and professionally.
• Address customer questions, concerns, and requests related to products, services, or account information.
• Identify and resolve customer issues or complaints effectively, ensuring a positive resolution.
• Escalate complex issues to higher-level support or management when necessary.
• Provide accurate information about products, services, promotions, and policies.
• Assist customers with order processing, returns, and account RE FERENCES
Available Upon Request
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management.
• Record customer interactions, transactions, and feedback in the CRM system or other relevant databases.
• Maintain accurate and up-to-date records of customer issues and resolutions.
• Follow up with customers as needed to ensure satisfaction and address any additional concerns.
• Monitor and track the status of unresolved issues until they are resolved.
• Adhere to company policies, procedures, and regulatory requirements while handling customer interactions.
• Maintain confidentiality and protect customer data in accordance with privacy regulations.
• Meet or exceed performance goals related to call handling time, customer satisfaction, and issue resolution.
• Participate in training and development to stay current with product knowledge and customer service best practices.
SYKES FULFILLMENT - REMOTE
Customer Support Agent Tampa, FL Dec. 2015 – Mar 2017
• Support the client in the generation of internet service quotes.
• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Provide information about products, services, policies, and procedures.
• Identify and troubleshoot customer issues or complaints, providing solutions or escalating as needed.
• Ensure effective resolution of customer problems while maintaining a positive attitude.
• Assist with order placement, tracking, and modifications, including returns and exchanges.
• Verify and update customer information to ensure accuracy and completeness.
• Accurately record customer interactions, transactions, and feedback in the CRM system.
• Maintain detailed records of issues and resolutions for reference and reporting.
• Engage with customers to understand their needs and provide personalized support.
• Follow up with customers to ensure satisfaction and address any additional concerns.
• Adhere to company policies, procedures, and data protection regulations.
• Maintain confidentiality of customer information and handle sensitive issues with discretion.
Contact this candidate