Director Client Experience, Customer Success Manager, Executive Coach

Amanda Stockton, M.S.

423-***-**** ******.*.********@*****.*** Linkedin.com/in/amandastockton

Summary

Strategic, relationship-first leader with 15+ years of experience spanning executive management, career consulting, higher education leadership, and learning & development. Proven ability to lead cross-functional teams, optimize client experience, and deliver measurable outcomes for senior executives in career transition. Known for driving high client success rates, improving organizational processes, and building scalable coaching and development programs. Combines expertise in emotional intelligence, strategic planning, and data-informed decision-making to enhance both individual and organizational performance.

An inspirational leader and executive, adding value by:

●Driving 80%+ executive placement success rate by designing and implementing customized career transition strategies for C-suite and senior leaders, directly and positively impacting client satisfaction and company reputation.

●Scaling and leading 25+ people on cross-functional teams across consulting, writing, and research functions, improving service delivery efficiency and strengthening client experience outcomes.

●Leading operations in residence life program across a 2,200-student campus, supervising 15+ full-time staff and 80+ part-time staff.

Professional Experience Key Achievements

Executive Career Partners (ECP), Denver, CO - Remote

A premier career transition and job search coaching firm dedicated to Director, VP, and C-suite executives, providing retained, high-touch partnerships, and equipping senior leaders with strategic brand career campaigns, executive marketing websites, interview preparation, and AI-driven networking tools.

Senior Executive Career Strategist January 2026 Present

Own end-to-end client experience for individual client load, improving engagement, retention, and overall satisfaction across executive-level client portfolios.

•Manage a portfolio of 6-8 executive clients weekly, delivering high-impact advisory services and personalized success strategies

•Design and implement scalable client success frameworks, defining with clarity and establishing with client clear, obtainable career goals

•Author and edit all branding package materials for each client’s go-to-market strategy and career pathway

•Analyze client engagement trends and performance data to refine processes and improve lifecycle outcomes

•Partner with Marketing, IT, and other departments as needed to ensure a seamless, cohesive end-to-end client experience

The Barrett Group (TBG), Fort Meyer, FL - Remote

An executive career transition and job search coaching firm providing programs tailored to each client that includes career path discovery, branded materials aligned with career objectives, and individualized coaching for top-tier executives.

Director of Client Experience & Lead Career Consultant January 2025 December 2025

Led client experience strategy and process improvement initiatives, enhancing service delivery across executive coaching programs, owning team development and overseeing retention across the full customer base.

•Supervised and developed a 25+ member cross-functional team, improving collaboration across consulting, writing, client success, and research departments

•Managed at-risk clients, improving retention and overall satisfaction

•Directed resume development and personal branding strategies for senior executive leaders

•Developed customer health models combining risk indicators and value signals to improve proactive visibility and intervention

•Acted as a trusted advisor to the CEO and C-suite leadership, ensuring alignment with compliance, operational excellence, and successful service delivery

Senior Executive Career Consultant March 2023 January 2025

Owned end-to-end client experience for individual client load, improving engagement, retention, and overall satisfaction across executive-level client portfolios.

●Delivered career advisory services to 10–22 executive clients weekly, maintaining high engagement and outcome consistency

●Achieved 80%+ job placement success rate for executive clients through tailored transition strategies

●Designed and implemented structured coaching frameworks, increasing client clarity, confidence, and job search effectiveness

Starkville Academy, Starkville, MS

Top 5 state-ranked, independent college-preparatory school offering rigorous curriculum with Advanced Placement (AP) and dual-credit courses, a 1:1 iPad program secondary education students, and a dedicated dyslexia therapy program.

Computer Science Specialist & Instructor March 2021 May 2023

Managed the Secondary Ed computer science program and lab across a 250+ student environment.

•Developed and delivered curriculum for computer science courses, including AP Computer Science Principles and Python programming

•Taught and managed classes for 100+ students annually, improving student engagement and technical competency

•Designed structured lesson plans integrating coding, problem-solving, and real-world applications

•Increased student readiness for advanced coursework through foundational programming instruction, ensuring compliance with required guidelines for students enrolled in dual college credit options.

eScribers, Phoenix, AZ - Remote

A leading legal transcription and court reporting company that converts audio from court hearings, trials, 911 calls, and law enforcement recordings into written transcripts, serving state and federal courts across the United States.

Legal Transcription Specialist October 2018 February 2024

Certified in audio and video transcription, converting files of digital recordings from legal proceedings (such as depositions, trials, interrogations, and client meetings) into accurate, government compliant, typed documents serving as official court transcripts.

●Detail-oriented in grasp of legal terminology, jurisdictional formatting requirements, and confidentiality standards

●Produced high-volume legal transcripts with 98–99% accuracy, exceeding quality assurance benchmarks

●Transcribed complex legal proceedings across 25+ state jurisdictions, ensuring compliance with varied legal standards

●Consistently met tight turnaround deadlines, supporting time-sensitive legal processes

●Edited and proofread official transcripts, reducing error rates and maintaining professional quality standards

Lee University, Cleveland, TN

A private, liberal arts institution founded in 1918, featuring a 127-acre campus, a 5,500-student population, and known for its welcoming, close-knit community and offerings of over 100 undergraduate and graduate programs.

Assistant Director, Residential Life & Housing July 2016 June 2018

Led department in Student Affairs managing college housing operations, supervising teams, and creating safe living and learning environments, as well as bridging administrative operations with student development and campus life.

●Led operations across the campus-wide residential life program, supervising 15+ full-time staff and 80+ part-time staff

●Managed 12 residence hall budgets, ensuring fiscal responsibility and operational efficiency

●Served as department representative to other campus departments, including Career Services, Maintenance, At-Risk Student and Retention Committee, and the University Counseling Center

Area Coordinator, Residential Life & Housing July 2012 June 2016

Supervising a team of full-time Resident Directors, focused on training, onboarding, performance evaluation, support, and strategic program planning with staff and students.

●Designed and implemented campus-wide student experience surveys spanning 2200+ students and informing departmental strategic improvements

●Directed hiring, training, and performance management processes, strengthening team effectiveness

●Partnered across departments as a liaison, improving communication and program alignment

●Contributed to student success initiatives, including support systems for at-risk students

Career Coach & Strengths Advisor August 2012 May 2018

●Delivered career coaching, resume development, and strengths-based advising to students

●Created and implemented both on campus and off campus presentations on best practices in career campaign management and execution

Resident Director, Residential Life & Housing July 2008 June 2012

As a live-in professional staff member, oversaw the daily operations of 1-3 assigned residence halls managing student safety and crisis response to building operations and community programming.

●Led all aspects of the residential hall experience for 150+ students from events and student life development to building maintenance and budget management

●Directed mentoring, training, and performance management processes for 8+ part-time staff, strengthening team effectiveness

●Partnered with other residence halls in community development plans, liaison, improving communication and program alignment

●Contributed to on-call initiatives and support systems for at-risk students

Earlier Experience: Administrative Assistant to the VP of Finance, Legal Assistant.

Education

Master of Science, Mental Health Counseling Lee University

Bachelor of Arts, Psychology Lee University

Associate of Arts Holmes Community College

Additional Certifications:

●Certified Strengths Coach (Gallup)

●Certified Career Advisor & Interview Specialist

●Harvard-edX Verified Certificate for Exercising Leadership: Foundational Principles

●AP Computer Science Principles Certification (UT Arlington)

●Certified Electronic (Legal) Transcriber (AAERT)

●K–12 Teaching Certification (MAIS)

●TESOL Certification (VIP Kid)

Technical & Business Acumen

Platforms & Tools: Google Workspace, Microsoft 365, HubSpot, Sales Force, Asana, Zoom, ChatGPT, Claude AI, CRM/SIS systems (FACTS, Portico), general project management tools

Methodologies and Business Expertise: Client experience strategy, executive coaching, program development, process improvement, workforce development, customer health modeling and scoring

Data & Operations: Performance metrics tracking, program evaluation, quality assurance, compliance standards

Industry Experience: Business Services, Career Services, Legal Services, Education (Secondary), Higher Education, not-for-profit industries, and Financial Services

Core Competencies

Customer Success Management Executive Coaching & Career Strategy

Client Experience Optimization Strategic Planning & Program Development

Presentation & Instructional Expertise Leadership and Team Development

Team Management Learning & Development (L&D) Cross-Functional Leadership & Collaboration

Emotional Intelligence Executive Level Communication Project and Operations Management

Continuous Improvement Writing, Editing, & Personal Branding

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