Customer Service & Retentions Specialist
Resume:
Ncumisa Majangaza
N* Gateway Flats, Langa, Cape Town, 7455
*****************@*****.*** 063-***-****
Customer service professional with experience in call centre support, collections, technical support, and retentions. Skilled in handling customer queries, resolving complaints, and negotiating payment arrangements in fast-paced environments. Strong communication, problem-solving, and administrative skills with proficiency in Microsoft Office. A reliable and adaptable team player committed to delivering quality customer service and achieving organisational goals. Additional Contact Information
• Nationality: South African
• Gender: Female
• Criminal record: None
Professional Experience
Company Name: Rain 09/2025 - 12/2025
Job Title: Retentions Agent
• Assisted customers with account retention and service-related queries
• Maintained professional communication while resolving customer concerns
• Worked towards customer satisfaction and retention targets Company Name: WNS 02/2023 - 04/2025
Job Title: Customer Service Advisor
• Handled customer queries and payments through inbound and outbound communication channels
• Interpreted and resolved queries by providing accurate account information
• Maintained professionalism while dealing with customer concerns and payment arrangements Company Name: Webhelp 02/2019 - 01/2023
Job Title: Customer Service Advisor
• Handled inbound calls, emails, and webchat to resolve customer queries related to orders, deliveries, returns, exchanges, and refunds in a professional and timely manner
• Provided administrative and clerical support, including data capturing, filing, and stock availability checks
• Assisted customers with online order amendments, delivery changes, price matching, and pre-sales product advice
• Logged complaints and escalated issues to relevant departments to ensure prompt resolution
• Identified and resolved hardware, software, and network connectivity issues, including installation and configuration of solutions
• Applied sound judgement when managing complex customer situations and delivering appropriate resolutions
• Maintained up-to-date knowledge of products, services, and customer service procedures to ensure accurate support
Education
Lurwayizo Senior High School 12/2015
Matric/ Grade 12
• History
• Life Science
• English
• IsiXhosa
• Mathematic literary
• Life Orientation
• Agricultural Science
Key Skills
• Customer Service
• Communication Skills
• Problem Solving
• Conflict Resolution
• Collections & Debt Recovery
• Retentions Handling
• Technical Support
• Data Capturing
• Microsoft Office (Word, Excel, Outlook)
• Time Management
• Attention to Detail
• Ability to Work Under Pressure
• Teamwork
Interests
• Working in dynamic, fast-paced environments
• Learning new industries and skills
• Achieving targets and driving results
• Process improvement and optimisation
• Collaborating with teams to drive outcomes
• Personal growth and professional development
References
Philisiwe - Team Leader, Rain
Zintle - Team Leader, WNS
Adrian - Team Leader, Webhelp
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