Senior Regional Multi-Unit Sales & Operations Leader

SOLANGE ST.KITTS

Florida 850-***-**** *******.*******@*****.***

Accomplished multi-unit business and sales leader with 15+ years of customer-facing leadership experience, a proven track record of driving market share expansion, revenue growth, and customer satisfaction through strategic product planning, team development, and decisive leadership. Passionate about people development and seeking to leverage my ability to cultivate high-performing, customer-focused teams in a role that enables impactful business growth and long-term success. EXPERIENCE

SENIOR REGIONAL MANAGER APRIL 2022-MAY 2025

Intimssimi Florida, Puerto Rico, Arizona

• Comprised weekly business performance data analysis for sales teams to uncover market opportunities and skills gaps to optimize daily operations and enhance revenue. Utilized business analytics tools (SaaS technology) to observe KPI’s of teams and product performance

• Produced $12 million in annual revenue across 14 retail locations, ensuring operational excellence and financial performance YOY

• Led, coached and developed a high-performing team of 6 District Managers across the zone to execute the business plans, drive consistent achievement of volume and margin targets for a high priority, high impact sales territory

• Managed the process of selection, staffing, management and development initiatives of the field sales teams and district managers to grow people and ensure the continued success of brands new to the US market. Resulted in the region maintaining highest company-wide retention rate 2022-2024

• HR market partner to support district leaders in developing people and behavior management skills, ensuring all best practices are being implemented and conduct annual skills assessment.

• Championed talent development, promoting 9 sales team members into store leadership roles, 4 store leaders to multi-unit leadership and supported the training of newly onboarded leaders country-wide through structured mentorship and performance feedback

• Designed and implemented the store audit & feedback SOP adopted across all company market managers. Document also supported HR in performance tracking for consideration during advancement conversations

• Facilitated in-store tactical meetings with company stakeholders to present business results, store specific realities impacting performance and forecasted goals throughout the region

• Managed monthly P&L performance for all locations with a focus on revenue optimization, labor efficiency, product cost control, and facility management

• Prepared and led risk management controls initiatives including bi-annual inventories and monthly store audits for each location

• Planned, led, and executed 10 successful store launch projects in the U.S. market, partnering with expansion team, project managers, inspectors and internal support to ensure on-time completion and operational readiness

DISTRICT MANAGER MARCH 2020-MARCH 2022

Intimssimi and Calzedonia Miami, FL

• Directed operations for 5 top-performing stores in the Miami area, generating $5 million in annual revenue and leading the region in total sales contribution

• Oversaw a secondary brand location, mentoring the store manager to elevate performance, drive competitive results, and position them for promotion to District Manager through strategic development and operational coaching

• Recruited, hired and trained 4 successful store managers through providing hand-on coaching, creating achievable targets and providing consistent feedback STORE MANAGER APRIL 2018-MARCH 2020

Intimssimi Miami, FL

• Opened and led the region’s top volume location and produced strong year over year return aligning the shop to become profitable in advance of its timeline post opening

• Led the development of 3 teammates resulting in their promotion to leaders of their own location in the region

• Created an inclusive environment of learning, fast-paced growth and building positive relationships resulting in the location becoming a hub for developing new talent across the country SR. MERCHANDISE MANAGER MAY 2016-OCTOBER 2017

Old Navy Greater Tampa Bay area FL

• Drove profitable sales growth by planning and executing company merchandising direction across women’s and men’s departments

• Empowered direct reports to lead the functional strategies within merchandising to deliver on the broader business objectives

• Managed departments representing over 60% of a $5.5 million store’s annual sales, ensuring operational excellence, product lifecycle door to floor and merchandising alignment

• Served as subject matter expert for all brand merchandising, training, and productivity standards within the store

• Led a complex, dynamic business by developing team capability and ensuring compliance with corporate visual and operational procedures

• Trained, coached, and held leaders accountable for executing merchandising initiatives and achieving productivity goals

• Partnered with cross-functional teams to optimize visual presentation, product flow, and the overall customer experience

STORE MANAGER SEPTEMBER 2012-MARCH 2016

Abercrombie & Fitch Tallahassee, FL

ASSISTANT MANAGER MARCH 2012-SEPTEMBER 2012

Abercrombie & Fitch Tallahassee, FL

MANAGER IN TRAINING (MIT) JANUARY 2012-FEBRUARY 2012 Abercrombie & Fitch Wesley Chapel, FL

EDUCATION

Florida State University 2011, Bachelors

SKILLS

• Data Analysis & Reporting

• Workforce Planning

• Leadership & Talent Development

• Financial Report Analysis

• Performance Management

• Project Management

• Exceptional Communication & Flexibility in availability

• Time Management & Efficient Priority Planning

• Public Speaking & Business Presentation

• Recruiting, Hiring & Talent Retention

• Decision-Making, Problem Solving & Critical Thinking

• Business Strategy Mapping & Forecasting

• Fluent in English and Spanish, some Italian

• Product Purchasing & Inventory Planning

• Proficient in Microsoft Office Suite, Teams, CRM software

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