VMS & Payroll Operations Specialist

Cell: 559-***-****

Clovis CA, *****

DONALD B. BOLTON

Experience

*/**-******* ********** / ******** Fresno, CA

Managed Services / VMS Specialist

Responsibilities: Customer client support, auditing of timesheets, researching and resolving of any discrepancies, submitting candidates to jobs, compliance of employee documents and submittals, understanding and technical support for multiple databases. 6/15-12/21 Signingtrac Inc. Fresno, CA/ Remote

Operations Manager, Customer Support and Processing Responsibilities: Provided customer support, scheduling, and processing of loan signings nationwide. Extensive daily customer service via phone, email, and web tickets. Worked independently while collaborating with a remote team. 2/12-8/14 Paychex Inc. Fresno, CA

Payroll Specialist

Responsibilities: Client level customer service, payroll scheduling and transaction for clients, entering and setting up payroll to be accurate and received in a timely manner, trouble shooting client questions.

10/09 – 7/11 Macy’s, Inc. Fresno, CA

Retail Sales

Responsibilities: Customer service, opening & closing & register transactions, stock room organization in women’s shoe department

Administrative Support Team

Responsibilities: Daily cash office reconciliation, new hire orientation processing, scheduling, office product ordering

Sales Service Supervisor

Responsibilities: sales floor manager, customer service, employee relations, opening and closing of the entire store

6/07 – 6/09 ASM Advantage Sales & Marketing Fresno, CA Retail Sales Merchandiser

Responsibilities: store level selling, product placement, new product sell in, display sell in, display building, customer service, product merchandising, and suggestive ordering. 1/09 – 6/11 Clovis Unified School District Clovis, CA Baseball Coach

Responsibilities: teaching baseball team fundamentals of the game and good sportsmanship, fund raising, equipment and uniform ordering and organization, field preparation and maintenance.

5/05 – 6/07 PBG Pepsi Bottling Group Fresno, CA

Merchandiser

Responsibilities: stocking shelves, product organization, and product space sales. 11/01 – 2/05 Foot Action USA Fresno & Bakersfield, CA General Manager

Responsibilities: personnel interviewing and hiring, training, personal and employee goal DONALD B. BOLTON

setting, employee motivation, scheduling, visual merchandising, sales, customer service, payroll submission, accounting, cash drawer reconciliation, bank deposits, trouble shooting and problem solving, product ordering and inventory control. Education Clovis West High School – Diploma 2001

Fresno City College – General Education

Special Certificates CPR Certification (2001 - Current) Special Attributes Strong customer service, liaison and problem solving experience Detail oriented, multi-tasking

Supervisory and management experience

Windows, Microsoft Office internet competency, typing ability Youngest employee in the history of the Foot Action USA company to be promoted to a management position (age 20).

Interests Continuing education, sports, teaching, coaching

Contact this candidate