Customer-Focused Retail & Hospitality Team Member
Resume:
Madison Dean
Durham, NC *****
***************@*****.***
Professional Summary
Reliable and customer-focused team member with over a year of experience in fast-paced environments. Proven ability to multitask, stay organized under pressure, and deliver exceptional service. Passionate about beauty and retail, with strong time management and communication skills—ready to contribute to a positive and efficient team environment at Ulta Beauty. Work Experience
Hostess
Firebirds Wood Fired Grill – Durham, NC
July 2024 – Present
Greet and seat over 300+ guests per shift during peak hours. Support waitstaff by bussing tables, delivering food, and taking orders.
Hostess/Cashier
Nantucket Grill – Durham, NC
March 2024 – June 2024
Handled to-go orders, answered phones for reservations, operated POS system, and assisted with dessert preparation.
Front of House Team Member
Chick-fil-A – Durham, NC
February 2023 – December 2023
Passed knowledge test within 2 months. Assisted with food prep, order accuracy, and customer service in a high-volume environment.
Server Assistant
Hope Valley Diner – Durham, NC
June 2024 – Present
Assist servers with refilling drinks, cleaning tables, delivering food, and providing prompt and courteous service.
Retail Associate
Local Thrift Boutique – Durham, NC
May 2023 – August 2023
Organized merchandise, managed dressing rooms, assisted customers, and handled register operations.
Inventory Helper
Seasonal Pop-Up Store – Durham, NC
November 2022 – January 2023
Received and stocked inventory, maintained clean displays, and assisted customers with product selections.
Education
High School Diploma (In Progress)
C.E. Jordan High School – Durham, NC
Expected Graduation: 2026
Skills
• Strong Customer Service
• Cash Handling & POS Systems
• Organizational & Time Management
• Team Collaboration
• Attention to Detail
• Verbal & Written Communication
• Tutoring & Mentoring
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