Customer Service & Documentation Professional

NEHA SAINI

Email: *********.*****@*****.***

U.S. Citizen

PROFESSIONAL SUMMARY

Dependable and customer-focused professional with experience in education, customer support, documentation, data management, and team collaboration. Strong communication and interpersonal skills with a proven ability to work effectively with diverse groups of people. Experienced in maintaining accurate records, following established procedures, and providing excellent service in fast-paced environments. Recognized for reliability, attention to detail, and a positive attitude. Eager to contribute to Costco's commitment to outstanding customer service and operational excellence.

CORE SKILLS

• Customer Service

• Communication and Interpersonal Skills

• Team Collaboration

• Record Keeping and Documentation

• Problem Solving

• Time Management

• Attention to Detail

• Data Entry and Accuracy

• Microsoft Office Suite

• Organization and Multitasking

• Reliability and Professionalism

• Fast-Paced Work Environments

• Training and Mentoring

• Inventory and Process Support

PROFESSIONAL EXPERIENCE

SDET Numpy Ninja

June 2023 – Present

• Maintain accurate records, reports, and project documentation while meeting deadlines.

• Collaborate with cross-functional team members to achieve organizational goals.

• Analyze information, identify issues, and support timely problem resolution.

• Follow established procedures and quality standards with strong attention to detail.

• Manage multiple priorities in a fast-paced work environment.

Trainer / Faculty IGN College, India

January 2009 – September 2009

• Provided exceptional support and guidance to students from diverse backgrounds.

• Developed strong customer service and communication skills through daily interaction with students and staff.

• Maintained accurate records and monitored progress using organized tracking systems.

• Assisted individuals in achieving goals through coaching, encouragement, and problem-solving.

• Worked collaboratively with faculty and administration to support student success.

Software Engineer BHEL, India

January 2008 – December 2008

• Collaborated with team members to support project objectives and operational requirements.

• Maintained detailed documentation and ensured data accuracy.

• Followed established procedures and company standards to complete assignments efficiently.

• Demonstrated reliability, organization, and strong attention to detail.

• Assisted in quality review processes and supported continuous improvement efforts.

EDUCATION

Master of Computer Applications (MCA)

Hisar University, India

Bachelor of Science in Computer Science

Kurukshetra University, India

ADDITIONAL QUALIFICATIONS

• Strong customer service orientation and commitment to helping others.

• Excellent verbal and written communication skills.

• Proven ability to work independently and as part of a team.

• Comfortable standing, walking, and remaining active throughout work shifts.

• Quick learner who adapts easily to new systems, procedures, and responsibilities.

• Dedicated to maintaining a positive, professional, and safe work environment.

Contact this candidate