Virtual Executive Assistant & Client Care

ESTER BUCHNIK

786-***-**** *************@*****.*** https://www.linkedin.com/in/ester-buchnik/ Hollywood, FL

VIRTUAL EXECUTIVE ASSISTANT

Highly organized and proactive professional with a proven background in administrative management, client relations, and task coordination. Virtual Executive Professionals with strong skills in email/calendar management, CRM organization, and marketing support. Recognized for maintaining structure, handling multiple priorities with precision, and ensuring a smooth client experience in fast-paced environments.

COMPETENCIES

Task Prioritization • Calendar & Inbox Management • Client Services CRM Management • Transaction Coordination • Administrative Support • Google Suite & Microsoft Office Organization• Multidisciplinary Team Collaboration

PROFESSIONAL EXPERIENCE

Harmony Bay Wellness Remote, FL

Operations & Client Care Specialist 05/2024 – 09/2025

Oversaw scheduling, communication, and documentation across multidisciplinary teams.

Streamlined onboarding processes, improving client organization and administrative efficiency.

Maintained client files, ensuring accuracy, confidentiality, and timely updates within digital systems.

Provided high-level administrative support, balancing multiple priorities under tight deadlines.

Triumph ABA, LLC Remote

Administrative & Authorization Specialist 06/2023 – 01/2024

Managed client data and communication while ensuring accuracy in records and workflows.

Coordinated between departments to support client care and documentation integrity.

Delivered organized administrative support to sustain smooth business operations.

Region Capital Group North Miami, FL

Administrative Loan Processing Specialist Aug 2022 – June 2023

Processed and reviewed financial loan applications, ensuring accuracy and completeness before submission.

Collected and organized client documentation, updating all details within the CRM for efficient tracking.

Maintained data integrity and confidentiality across all client files and digital records.

Collaborated with cross-functional teams to streamline workflows and enhance the overall client experience.

Monitored loan pipelines, ensuring timely follow-up and smooth coordination between departments.

CAMG Remote

Temporary Intake Coordinator for Boy Scouts of America Case 09/2021 – 01/2022

Served as the first point of contact for client inquiries, maintaining professionalism and empathy.

Organized case files, tracked correspondence, and ensured timely client follow-up.

Maintained compliance and confidentiality across all administrative communications.

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Arts (M.A.), Clinical Marriage and Family Therapy

Northcentral University – 12/2023

Bachelor of Arts (B.A.), Sociology and Psychology

City University of New York, Hunter College – 09/2009

TECHNOLOGY

Salesforce • Google Workspace (Docs, Sheets, Calendar, Gmail) • Microsoft Office Suite • Canva • Meta Business Suite (Facebook, Instagram) • Slack • Zoom•Google Meets •Microsoft Teams

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