Experienced Medical Assistant & Phlebotomist

Tonya Osborn

Phoenix, AZ 623-***-**** *********@*****.***

SUMMARY

Experienced Medical Assistant and Phlebotomist with over 35 years of healthcare experience in primary care, orthopedics, urgent care, behavioral health, dermatology, laboratory services, and home health. Skilled in patient care, clinical documentation, phlebotomy, scheduling, customer service, and electronic medical records. Known for professionalism, accuracy, strong communication skills, and providing exceptional patient experiences. EDUCATION

The Bryman School of Arizona Phoenix, AZ

Diploma, Medical Assisting

EXPERIENCE

Medical Assistant 2025

Northern Arizona Orthopedics Prescott Valley, AZ

• Assisted physicians with casting, splinting, wound care, and injections.

• Documented patient information and maintained accurate medical records.

• Coordinated patient flow, scheduling, and follow-up care. Medical Assistant / Phlebotomist 2024–2025

Optima Medical Center Prescott, AZ

• Performed phlebotomy, injections, EKGs, and patient rooming.

• Assisted providers with procedures and patient care documentation.

• Supported daily clinic operations and inventory management. Medical Med Tech 2024

Decision Point Center Prescott, AZ

• Administered medications and monitored patient vital signs.

• Assisted with admissions, documentation, and patient care.

• Supported behavioral health and recovery programs. Medical Assistant 2023–2024

Urgent Care Prescott, AZ

• Performed patient testing, injections, and specimen collection.

• Assisted providers with treatments and procedures.

• Maintained accurate charting and patient documentation. Traveling Medical Assistant 2023

Adobe Population Health Prescott, AZ

• Conducted in-home patient assessments and screenings.

• Collected vitals, medication information, and health data.

• Assisted with telehealth visits and documentation. Phlebotomist / Lab Assistant 2023

YRMC Hospital Prescott, AZ

• Performed routine, timed, and STAT blood collections.

• Maintained specimen integrity and laboratory documentation.

• Provided excellent patient care in fast-paced hospital settings. Phlebotomist 2017–2021

Labcorp Phoenix, AZ

• Performed venipuncture on patients of all ages.

• Processed specimens and maintained laboratory records.

• Delivered professional customer service and patient support. Lead Phlebotomist 2016–2017

FCI Federal Phoenix, AZ

• Coordinated laboratory clinics and specimen collection.

• Maintained compliance and documentation standards.

• Scheduled patients and managed daily workflow.

Medical Assistant (PRN) 1992–2006

Valley Medical Staffing Phoenix, AZ

• Assisted physicians across multiple specialties.

• Performed patient intake, EKGs, injections, and phlebotomy.

• Maintained clinical documentation and patient records. Medical Assistant / Phlebotomist 1992–1994

Dr. J. Hurley Phoenix, AZ

• Managed back-office operations and patient care.

• Performed phlebotomy, EKGs, injections, and laboratory testing.

• Assisted with procedures and patient education.

TECHNICAL SKILLS

Medical Assisting

Phlebotomy & Specimen Collection

Clinical Documentation

Electronic Medical Records (EMR/EHR)

Patient Intake & Scheduling

Vital Signs & Patient Assessment

Injections & EKGs

Medication Administration

Customer Service

Front Office Support

Team Collaboration

HIPAA Compliance

CERTIFICATIONS

Certified Medical Assistant

Certified Phlebotomist

CPR/BLS Certified

Optometry Technician

Massage Therapy License

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