Remote Customer Service & Tax Support Expert
Resume:
Alan Oatley
Applying for a Remote Customer Service Position
Experience:
Intuit TurboTax Full Service Tax Expert
Remote from Raleigh NC January 2026 — April 2026 •
Conducted start-to-finish tax preparation for clients who utilized TurboTax full-service.
Collaborated with clients, one on one, to ensure accurate and efficient tax filing processes.
Provided expert guidance and support throughout the tax preparation journey.
Provided IRS due diligence procedures
Notated each interaction with clients
BJ’s Brier Creek — Store 0123
Front door/Member ambassador
June 2025-January 1,2026
I worked at the front door checking receipts and assisting club members with returns and various requests.
I also worked as a cashier and in recovery.
Tax Specialist at Intuit/TurboTax,
Remote from Raleigh NC March 2025 — April 2025 •
Managed end-of-tax-season crunch as a remote full-service tax specialist at Intuit/TurboTax.
Conducted start-to-finish tax preparation for clients who utilized TurboTax full-service.
Collaborated with clients, one on one, to ensure accurate and efficient tax filing processes.
Provided expert guidance and support throughout the tax preparation journey.
Provided IRS due diligence procedures
Notated each interaction with clients
Member Ambassador at BJ's Wholesale Club
Raleigh NC May 2023 — March 2025
Interacted directly with members to address receipt accuracy and enhance overall satisfaction
Performed cashiering and sampling duties and as a Member Ambassador at the front door
Provided exceptional customer service in a high-volume retail environment
Collaborated with team members to uphold company standards and exceed member expectations
Acted as a knowledgeable point of contact for members regarding products and services
Lyft/Uber Rideshare Driver
April 2017-March 2020
April 2021-December2022
Delivered people and products on both the Lyft and Uber platforms.
1309 Luray Ct.
Raleigh, NC 27609
*******@*****.***
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