Management Information Systems Student, Operations & Data
Resume:
JACKIE GREAR
*** ******* ** ****, ** ***** ***************@*****.*** 267-***-**** LinkedIn
E D U C A T I O N
Administrative analysis pursuing a Bachelor of Science in Management Information Systems with a background in healthcare, aviation, hospitality, and real estate. Working across different industries sparked an interest in how organizations use systems, data, and processes to solve problems and support day-to-day operations. Experienced in coordinating logistics, maintaining accurate records, supporting stakeholders, and adapting to changing priorities. Brings a combination of operational experience, business process knowledge, and growing technical skills.
R E L E V A N T E X P E R I E N C E
University of Maryland Global Campus
Bachelor of Science, Management Information Systems Expected Graduation: Aug 2026 GPA: 3.74
Anne Arundel County Community College
Associate of Science, Computer Science – Information Systems May 2025 GPA: 3.00
Dinan Realty Group Office Manager Sarasota, FL December 2017 – March 2019 o Managed calendars, meetings, and project schedules for clients and third-party contractors using Google Calendar and Monday.com, ensuring multiple agents stay on track and meet critical deadlines. o Maintained CRM and Multiple Listing System records for hundreds of client interactions and property transactions, ensuring data integrity and seamless accessibility for the entire office. o Served as a central point of contact between agents, clients, lenders, inspectors, and vendors, negotiating supply costs, maintaining transaction timelines, and supporting day-to-day office operations. VA Medical Center (via Glocoms Inc.) Benefits Administration - Contract Philadelphia, PA December 2020 – June 2021 o Conducted quality assurance reviews of denied and lapsed veterans’ health insurance claims within EHR systems, identifying documentation discrepancies and supporting the successful reinstatement of benefits coverage. o Prepared monthly reports, using Excel and Word, to communicate findings to stakeholders, improving visibility into claim processing activities and helping resolve administrative bottlenecks. o Developed and maintained relationships with external agencies and service providers to coordinate data transfers, maintain accurate records, and support timely delivery of healthcare and transportation services. Homewood Suites by Hilton Front Desk York, PA March 2026 – Present o Resolve guest concerns independently, balancing competing priorities and maintaining service standards during peak occupancy. o Managed reservations for 30+ guests daily using Hilton PEP and CRM systems, helping maintain accurate records, reduce documentation errors, and support efficient front-office operations. o Partnered with housekeeping, maintenance, and management teams to resolve service disruptions, maintain room availability, and support a positive guest experience during high-occupancy periods. Career Break: Full-Time Student October 2024 – February 2026 o Paused employment to complete an AS in Computer Science and transition directly into a BS in Management Information Systems. A D D I T ION A L E X P E R I E N C E
American Airlines Flight Attendant New York, NY March 2023 – September 2024 o Coordinated with pilots, gate agents, and ground crews to support on-time departures, efficient boarding processes, and a seamless travel experience for passengers.
o Maintained 100% compliance with FAA regulations and executed emergency procedures to always facilitate safe and seamless hospitality operations.
o Delivered attentive and courteous premium service to diverse passenger groups while resolving conflicts in high-pressure situations through diplomacy.
Walgreens Pharmacy Certified Pharmacy Technician Laurel, MD Sep 2019 – Sep 2020 o Safeguarded confidential health information for hundreds of patients in compliance with HIPAA privacy requirements. o Accurately managed and entered sensitive patient information into pharmacy databases, ensuring 100% data privacy and accuracy. o Supported pharmacists in verifying prescriptions, mitigating risk by checking for drug interactions while meeting safety compliance. V O L U N T E E R E X P E R I E N C E
American Redcross Logistics Team Baltimore, MD March 2026 – Present o Support logistics and resource coordination activities for disaster response operations. o Assist with inventory tracking, vehicle management, and distribution of emergency supplies. o Collaborate with volunteers and response teams to support shelter and relief operations Administrative Operations
o Calendar Management
o Meeting Coordination
o Administrative Support
o Business Operations
o Scheduling and Resource Allocation
o Records and Document Management
Project and Stakeholder Coordination
o Project Coordination
o Stakeholder Communication
o Cross-Functional Collaboration
o Vendor Management
o Event Logistics
o Change Management
Business and Technical Skills
o Business Process Analysis
o Data Management
o Quality Assurance
o Risk Assessment
o Customer Relationship Management (CRM)
o Technical Documentation
o Process Improvement
o Confidential Information Handling
Enterprise Project Management Platform Migration UMGC o Developed a business case recommending the migration from fragmented legacy systems to a centralized project management platform to improve collaboration and reduce data silos. o Evaluated stakeholder requirements, governance controls, and operational challenges to identify opportunities for process improvement and technology modernization.
o Presented implementation recommendations that aligned business objectives, resource considerations, and long-term organizational goals.
Enterprise CRM Framework & Database Design UMGC
o Designed a CRM implementation framework to improve data accuracy, reporting capabilities, and system integration across business functions.
o Created database schemas, entity-relationship diagrams (ERDs), and business requirements documentation using Lucidchart and Oracle database concepts.
o Analyzed data governance, validation, and security requirements to improve data quality, reduce redundancy, and support informed business decision-making.
IT Project & Risk Management UMGC
o Developed a project management and risk mitigation framework to support the planning and execution of complex IT initiatives.
o Created Work Breakdown Structures (WBS), project schedules, resource plans, and dependency tracking models using Microsoft Project.
o Identified technical, operational, and resource-related risks and recommended controls to improve project outcomes and support successful delivery.
Foundational Programming Languages – Python AACC o Developed introductory Python programs that accepted user input, performed calculations, and displayed results while applying programming concepts such as variables, data types, expressions, and program documentation. o Tested and debugged code to verify program logic, improve accuracy, and ensure reliable output. o Applied structured problem-solving techniques and pseudocode to translate requirements into logical program workflows. A C A D E M I C P R O J E C T S
C O R E C O M P E T E N C I E S
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